tag:blogger.com,1999:blog-87774459619036133152024-02-20T23:51:09.121-05:00blog.MailFlowA Blog dedicated to MailFlow (customer service email management software), and the challenges enterprises face in their effort to manage multi-contact customer service communication.Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comBlogger103125tag:blogger.com,1999:blog-8777445961903613315.post-12645810369550793892014-07-29T09:26:00.001-04:002014-07-29T09:26:23.305-04:00Welcome to VisNetic MailFlow 6!<b>Deerfield Communications</b> is pleased to announce the availability of <b>VisNetic MailFlow 6.0</b>!<br />
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This new release includes many new features requested by our customers and a few we thought you would find useful.<br />
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With<b> MailFlow 6</b> you can monitor the status of other Agents in real time, ensuring an Agent is available to respond to a Ticket before you assign it to them. Easily see who is on vacation, at lunch or out of the office. <b>Agent Status</b> helps you improve your email response time.<br />
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Do you frequently work multiple Tickets from a single contact and lose track of each Tickets' status? <b>MailFlow 6</b> brings the ability to link those tickets together! With <b>Ticket Linking</b> that Ticket status is just a mouse click away.<br />
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Tired of typing the same email addresses over and over? Create <b>Contact Groups</b> and simply enter the Group Name in the To: or Cc: field. <b>MailFlow</b> does the rest, entering the email addresses in the appropriate address field automatically.<br />
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Have you ever wanted to send a single email message to multiple recipients and create a unique Ticket for each? Introducing <b>MultiMail</b>! Turn your MailFlow into an outbound messaging machine and have the responses to those messages threaded right back into their originating Ticket. With <b>MultiMail</b> and <b>Contact Groups</b> you draft one message with one group as the recipient and MailFlow automatically creates unique messages and tickets for each recipient.<br />
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Does your organization typically receive email with attachments? <b>MailFlow 6</b> can place all message attachments into a single zip file and then add the zip to the message as an attachment. Your agents save time and bandwidth by downloading a single zip instead of each individual message attachment.<br />
<b>MailFlow 6</b> Includes:
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<ul>
<li>• Ticket Linking</li>
<li>• MultiMail</li>
<li>• Contact Groups</li>
<li>• Agent Status</li>
<li>• Ticket Assignment based on Agent Status</li>
<li>• Inbound Message Attachment Zipping</li>
<li>• Multi Attachment Upload</li>
<li>• Multi Server Licensing</li>
<li>• And More...</li>
</ul>
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Need assistance upgrading your MailFlow to version 6? Check out our <a href="http://www.visnetic.com/support/contracts.aspx">Installation/Upgrade/Migration</a> Support Agreement.<br />
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Use these MailFlow links to quickly get to the information you need.<br />
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<a href="http://www.visnetic.com/">WebSite</a><br />
<a href="http://www.visnetic.com/download">Download</a><br />
<a href="http://www.visnetic.com/pricing/buynow.aspx">Purchase / Upgrade Users / Renew Maintenance</a><br />
<a href="http://www.visnetic.com/support">Technical Support</a><br />
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Let us know if you have any questions, and <b>Welcome to MailFlow 6</b>!<br />
<br />Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-70707591527379640802014-02-24T15:31:00.000-05:002014-02-24T15:31:04.891-05:00VisNetic MailFlow Update<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgiMkQ4ZqKUDEjBmfb109SQlx1X9rTsUXjDn1516uulbZNGPdaJ7avqMwfvOaspZWKyoxbeJCZQ_pqMlDi9SRx-Wg2P_ay-fNFhtGSisB2TvKeJncieYhoVhcOKkROC_Kikn8mt7nL_bwGJ/s1600/Update.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgiMkQ4ZqKUDEjBmfb109SQlx1X9rTsUXjDn1516uulbZNGPdaJ7avqMwfvOaspZWKyoxbeJCZQ_pqMlDi9SRx-Wg2P_ay-fNFhtGSisB2TvKeJncieYhoVhcOKkROC_Kikn8mt7nL_bwGJ/s1600/Update.jpg" height="154" width="200" /></a></div>
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<span style="font-family: Verdana, sans-serif;"><b>Deerfield Communications</b> announces another minor release of <b>VisNetic MailFlow</b>, version <b>5.1.0.3</b>.</span><br />
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<span style="font-family: Verdana, sans-serif;">This minor release addresses the following issues:</span><br />
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<ul>
<li><span style="font-family: Verdana, sans-serif;">Feature Enhancement: Added support for blank To: as long as valid Cc: or </span><span style="font-family: Verdana, sans-serif;">Bcc: in message composition windows</span></li>
<li><span style="font-family: Verdana, sans-serif;">Feature Enhancement: Added To: Undisclosed Recipients header if no valid </span><span style="font-family: Verdana, sans-serif;">To: or Cc: addresses in outbound message</span></li>
<li><span style="font-family: Verdana, sans-serif;">Resolved Defect: Fixed issue where Preferences Signature Security was not functional</span></li>
<li><span style="font-family: Verdana, sans-serif;">Resolved Defect: Fixed issue where Report Ticket History by TicketCategory would throw a SQL error</span></li>
<li><span style="font-family: Verdana, sans-serif;">Resolved Defect: Fixed issue where non Admin Agents could not delete signatures they created</span></li>
<li><span style="font-family: Verdana, sans-serif;">Resolved Defect: Fixed issue where saving Group Signature in non Internet Explorer browser would throw javascript error</span></li>
<li><span style="font-family: Verdana, sans-serif;">Resolved Defect: Fixed issue where Default Signature for Ticket Category would not be inserted into message composition window</span></li>
<li><span style="font-family: Verdana, sans-serif;">Resolved Defect: Fixed issue where TicketBox Auto Action set to Delete Ticket would continuously perform the delete action on each Ticket</span></li>
<li><span style="font-family: Verdana, sans-serif;">Resolved Defect: Fixed issue where Deleted Tickets would not show the correct Ticket State in Ticket Search Results</span></li>
<li><span style="font-family: Verdana, sans-serif;">Resolved Defect: Fixed issue where forwarded message did not include CC addresses in the Original Message header</span></li>
</ul>
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<span style="font-family: Verdana, sans-serif;">All VisNetic MailFlow installations with current <b>Maintenance</b> may update to this release at no cost.</span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="color: red;"><b><span id="goog_290087378"></span><a href="http://www.deerfield.net/support/contact/" target="_blank"><span style="color: red;">Contact</span></a><span id="goog_290087379"></span><span id="goog_290087382"></span><span id="goog_290087383"></span><a href="https://www.blogger.com/"></a> </b></span>Deerfield Communications Customer Service if you have questions about the status of your VisNetic MailFlow Maintenance.</span></div>
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<span style="font-family: Verdana, sans-serif;">This latest VisNetic MailFlow release may be downloaded: <b><a href="http://www.visnetic.com/download/index.aspx" target="_blank"><span style="color: red;">HERE</span></a></b></span></div>
Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-39265058889197191362014-02-10T12:06:00.000-05:002014-02-10T12:06:42.364-05:00VisNetic MailFlow Minor Update<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpui6t5ZjRK3bI46V25WLdTK8LaefrBhV_nA7o93RBUk2PT74bMIdNq87mEjN8zZgnUOl50lkOeOj7HFDgc1gpoN7BaVtV2lWGJqYAyN2xTolu9FQ1-i3GxlFFq-wlidHtE1zyFFUmtGy6/s1600/bugfix.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpui6t5ZjRK3bI46V25WLdTK8LaefrBhV_nA7o93RBUk2PT74bMIdNq87mEjN8zZgnUOl50lkOeOj7HFDgc1gpoN7BaVtV2lWGJqYAyN2xTolu9FQ1-i3GxlFFq-wlidHtE1zyFFUmtGy6/s1600/bugfix.jpg" height="132" width="200" /></a></div>
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<span style="font-family: Verdana, sans-serif;"><b>Deerfield Communications</b> announces the release of <b>VisNetic MailFlow 5.1.0.2</b>.</span><br />
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<span style="font-family: Verdana, sans-serif;">This minor "Bug Fix" release addresses the following issues:</span><br />
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<ul>
<li><span style="font-family: Verdana, sans-serif;">Fixed issue where message composition print in Chrome and Safari browsers was blank</span></li>
<li><span style="font-family: Verdana, sans-serif;">Fixed issue where printing message with wide image or table would crop message text</span></li>
<li><span style="font-family: Verdana, sans-serif;">Fixed issue where editing TicketBox or Custom Routing Rule in IE 8 would cause javascript error</span></li>
<li><span style="font-family: Verdana, sans-serif;">Fixed issue where saving Agent Preferences Agent Views, TicketBoxes or My Folders would not update left menu</span></li>
<li><span style="font-family: Verdana, sans-serif;">Fixed issue where copying an InboundMessage from a Ticket to a new Ticket would break the From: email address of the message</span></li>
</ul>
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<span style="font-family: Verdana, sans-serif;">All VisNetic MailFlow installations with current <b>Maintenance</b> may update to this release at no cost.</span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="color: red;"><b><span id="goog_290087378"></span><a href="http://www.deerfield.net/support/contact/" target="_blank"><span style="color: red;">Contact</span></a><span id="goog_290087379"></span><span id="goog_290087382"></span><span id="goog_290087383"></span><a href="https://www.blogger.com/"></a> </b></span>Deerfield Communications Customer Service if you have questions about the status of your VisNetic MailFlow Maintenance.</span></div>
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<span style="font-family: Verdana, sans-serif;">This latest VisNetic MailFlow release may be downloaded: <b><a href="http://www.visnetic.com/download/index.aspx" target="_blank"><span style="color: red;">HERE</span></a></b></span></div>
Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-61284223336048243832013-11-22T10:04:00.000-05:002013-11-22T10:05:16.940-05:00In with Internet Explorer 11<div class="separator" style="clear: both; text-align: center;">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiNSkQG-TPCHTwikFPgR5zX5C4ayYSLWYYN5eXOONCTSH648UveYuZCJoxhiyfOAAQOHpZsD0TjosJyhBc-GWddFAGnkppg0jL8sDmvWeO8G1BKeO16KHr960qLXJi950Dg79Ctg57OWL6m/s1600/internet-explorer-11.jpg" imageanchor="1" style="clear: right; display: inline !important; float: right; margin-bottom: 1em; margin-left: 1em; text-align: center;"><img border="0" height="112" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiNSkQG-TPCHTwikFPgR5zX5C4ayYSLWYYN5eXOONCTSH648UveYuZCJoxhiyfOAAQOHpZsD0TjosJyhBc-GWddFAGnkppg0jL8sDmvWeO8G1BKeO16KHr960qLXJi950Dg79Ctg57OWL6m/s200/internet-explorer-11.jpg" width="200" /></a><br />
<span style="font-family: Verdana, sans-serif;"><b>Deerfield Communications</b> announces the release of <b>VisNetic MailFlow 5.1.0.1</b></span><br />
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<span style="font-family: Verdana, sans-serif;">This is a recommended upgrade for all installations with current </span><b style="font-family: Verdana, sans-serif;">Maintenance</b><span style="font-family: Verdana, sans-serif;">. <b>MailFlow 5.1.0.1</b> adds support for </span><b style="font-family: Verdana, sans-serif;">Microsoft's</b><span style="font-family: Verdana, sans-serif;"> latest release of </span><b style="font-family: Verdana, sans-serif;">Internet Explorer</b><span style="font-family: Verdana, sans-serif;">, version 11. </span><br />
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<span style="font-family: Verdana, sans-serif;">The release of IE11 proves to be an example of why MailFlow Administrators should </span><b style="font-family: Verdana, sans-serif;">remain current with their Maintenance renewals</b><span style="font-family: Verdana, sans-serif;">. Microsoft has begun to push-out Internet Explorer 11 to some Operating Systems as part of their </span><b style="font-family: Verdana, sans-serif;">Windows Update</b><span style="font-family: Verdana, sans-serif;">. VisNetic MailFlow versions prior to 5.1.0.1 do not support the latest changes made by Microsoft.</span><br />
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<span style="font-family: Verdana, sans-serif;"><a href="http://www.deerfield.net/support/contact/" target="_blank"><span style="color: black;"><b>Contact</b></span></a> Deerfield Communications Customer Service if you have questions about the status of your VisNetic MailFlow Maintenance.</span><br />
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<span style="font-family: Verdana, sans-serif;">A complete list of updates are listed in the VisNetic MailFlow <a href="http://www.visnetic.com/support/releasenotes/index.aspx" target="_blank"><span style="color: black;"><b>Release Notes</b></span></a></span><br />
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<span style="font-family: Verdana, sans-serif;">This latest VisNeic MailFlow release may be downloaded <a href="http://www.visnetic.com/download/index.aspx" target="_blank"><span style="color: black;"><b>HERE</b></span></a></span><br />
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Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-39660422245570498892013-10-22T09:35:00.002-04:002013-10-22T10:10:18.964-04:00VisNetic MailFlow 5.1<div class="separator" style="clear: both; text-align: center;">
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiUd2Dbk4pbEu4U0543bq60XUdPrD4C-5x6SsJ8eHfCprf4coLx6ZgqJUsrdfuL6u8PtEbb1DCySnSFKj37H4GChAr646QvdukzdwSoO2DUrbIzNtkJh19P1GM3AP1wtL06_wf4pqrJ2oa/s1600/newimprov.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="124" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiUd2Dbk4pbEu4U0543bq60XUdPrD4C-5x6SsJ8eHfCprf4coLx6ZgqJUsrdfuL6u8PtEbb1DCySnSFKj37H4GChAr646QvdukzdwSoO2DUrbIzNtkJh19P1GM3AP1wtL06_wf4pqrJ2oa/s200/newimprov.jpg" width="200" /></a></div>
<span style="font-family: Verdana, sans-serif;"><b>Deerfield Communications</b> is pleased to announce a new VisNetic MailFlow release!</span><br />
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<b style="font-family: Verdana, sans-serif;">VisNetic MailFlow 5.1</b><span style="font-family: Verdana, sans-serif;"> improves upon the acclaimed MailFlow 5 release which introduced support for the popular Chrome and Safari web browsers and the convenience of managing email from your favorite mail client or mobile device. </span><br />
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<span style="font-family: Verdana, sans-serif;">In direct response to customer feedback, and Deerfield’s commitment to continually enhance the software, </span><b style="font-family: Verdana, sans-serif;">VisNetic MailFlow 5.1 </b><span style="font-family: Verdana, sans-serif;">provides</span><b style="font-family: Verdana, sans-serif;"> improved system security</b><span style="font-family: Verdana, sans-serif;">,</span><b style="font-family: Verdana, sans-serif;"> Agent usability</b><span style="font-family: Verdana, sans-serif;">, and</span><b style="font-family: Verdana, sans-serif;"> simplified administration</b><span style="font-family: Verdana, sans-serif;">.</span><br />
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<span style="font-family: Verdana, sans-serif;">What’s New in MailFlow 5.1:</span><br />
<ul>
<li><span style="font-family: Verdana, sans-serif;">Improve security by denying Agents the ability to access all or portions of their Preferences</span></li>
<li><span style="font-family: Verdana, sans-serif;">Set system level defaults for Close Ticket after Send and Route Replies to Me - also defining which Agent or Group may override the default</span></li>
<li><span style="font-family: Verdana, sans-serif;">Agents may now specify their default TicketBox when creating a new Ticket from MyTickets</span></li>
<li><span style="font-family: Verdana, sans-serif;">Easily request Read Receipts and Delivery Confirmations when composing an outbound message</span></li>
<li><span style="font-family: Verdana, sans-serif;">Improved support for Internet Explorer 10</span></li>
<li><span style="font-family: Verdana, sans-serif;">Agents can establish a Ticket double-click default to either expand the Ticket or open in a new window</span></li>
<li><span style="font-family: Verdana, sans-serif;">Improved message routing performance and attachment handling</span></li>
</ul>
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<span style="font-family: Verdana, sans-serif;">Working examples of these enhanced features may be found in the expanding VisNetic MailFlow<b> <a href="http://www.youtube.com/visneticmailflow" target="_blank"><span style="color: black;">Video Library</span></a></b></span></div>
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<span style="font-family: Verdana, sans-serif;">MailFlow customers with current Maintenance Subscriptions are able to upgrade to version 5.1 at no charge.</span></div>
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<span style="font-family: Verdana, sans-serif;"><a href="http://www.visnetic.com/download/" target="_blank"><b><span style="color: black;">Download VisNetic MailFlow 5.1</span></b></a></span></div>
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<span style="font-family: Verdana, sans-serif;">Review recommended <a href="http://bit.ly/VisNeticMailFlow_BackUp" target="_blank"><b><span style="color: black;">Back-up procedure</span></b></a> prior to upgrade.</span></div>
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A complete list of updates are listed in the VisNetic MailFlow <a href="http://www.visnetic.com/support/releasenotes/index.aspx" target="_blank"><span style="color: black;"><b>Release Notes</b></span></a></div>
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<a href="http://www.visnetic.com/contact/index.aspx" target="_blank"><span style="color: black;"><b>Contact Us</b></span></a> if you have any questions, or would like a personal demonstration of these or any MailFlow enhancements.</div>
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Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-34679229231089400692013-10-03T12:05:00.000-04:002013-10-22T09:09:42.985-04:00Google Chrome Update<span style="font-family: Calibri, sans-serif;"><span style="font-size: 15px;"><br /></span></span>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiur0lRBW8Ib0aECUaMDLDMljd0Cl0h_KLo70mju90O-MAZdtES7P8ofexZH4KG_rL5WcoqcATsSTtn2ip0X4S-qJ7uOhUEU09IsB6gSrzbxJ4NmJ835A5jS9MidBPsnhyphenhyphenDQVMBcLUFeEEv/s1600/chrome.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="142" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiur0lRBW8Ib0aECUaMDLDMljd0Cl0h_KLo70mju90O-MAZdtES7P8ofexZH4KG_rL5WcoqcATsSTtn2ip0X4S-qJ7uOhUEU09IsB6gSrzbxJ4NmJ835A5jS9MidBPsnhyphenhyphenDQVMBcLUFeEEv/s200/chrome.jpg" width="200" /></a></div>
<span style="font-family: Verdana, sans-serif;"><b>VisNetic MailFlow 5</b> introduced support for both <b>Google Chrome</b> and Apple Safari. Recently Chrome released an update (<b>v30.0.1599.66 m</b>) that created a column display issue with MailFlow. Essentially all the columns in the Ticket list collapsed.</span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhSsvJmded2xxbbXVfTs9YClTBgg1q_bwLXiibT3-X3SmiQlI1G6XnT7Q6ymcHWNhuJnqL7EwSZk2eQmz4PvJBOhldPxXP9LRXvB4urB0RBSQiOpCskH549Oj-X0Y3WPChUBIeR3zZfPy7Z/s1600/Visnetic+Chrome+issue1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="106" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhSsvJmded2xxbbXVfTs9YClTBgg1q_bwLXiibT3-X3SmiQlI1G6XnT7Q6ymcHWNhuJnqL7EwSZk2eQmz4PvJBOhldPxXP9LRXvB4urB0RBSQiOpCskH549Oj-X0Y3WPChUBIeR3zZfPy7Z/s400/Visnetic+Chrome+issue1.jpg" width="400" /></a></div>
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<span style="font-family: Verdana, sans-serif;">MailFlow engineers quickly identified the required update, and <b>corrected the issue</b>.</span><br />
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<span style="font-family: Verdana, sans-serif;">The issue exists only when using Google Chrome v30.0.1599.66 m. Previous versions of Chrome, and other supported browsers are not impacted, and do not require an update.</span><br />
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<span style="font-family: Verdana, sans-serif;">Please download the fix <a href="http://ftp.deerfield.net/pub/visnetic/mailflow/listcontroller.zip" target="_blank"><span style="color: red;"><b>HERE</b></span></a>. Extract the listController.jmf file from the zip and on the MailFlow server replace your <i>\wwwroot\javascript\listController.jmf </i></span><br />
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<span style="font-family: Verdana, sans-serif;">All VisNetic MailFlow Agents should then fully <b>clear their browser cache</b>.</span><br />
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<span style="font-family: Verdana, sans-serif;">With the updated file in place, and the browser cache cleared, VisNetic MailFlow should render correctly.</span><br />
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<span style="font-family: Verdana, sans-serif;">The updated file will be incorporated into the next full release of VisNetic MailFlow (coming very soon...)</span><br />
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<span style="font-family: Verdana, sans-serif;">Questions? Contact the Deerfield Support Department.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-79186549915875567752013-09-17T09:44:00.001-04:002013-09-17T10:04:36.568-04:00Moving MailFlow's Attachment Folders<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgDWYkzQarCvgk2ea4qAoWQBcOS3qCLcjfd61yxeU4xvX0_jToj9g-8-9W8fEkjMi0nyVWdb_fGMj3ShlrBNd4aomm9F5pXaEG7HbPe0rMBolzatmqhMcU9vzHYUsBfVzCzY-5nt8kXNXcQ/s1600/moving.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgDWYkzQarCvgk2ea4qAoWQBcOS3qCLcjfd61yxeU4xvX0_jToj9g-8-9W8fEkjMi0nyVWdb_fGMj3ShlrBNd4aomm9F5pXaEG7HbPe0rMBolzatmqhMcU9vzHYUsBfVzCzY-5nt8kXNXcQ/s200/moving.jpg" width="197" /></a><br />
<span style="font-family: Verdana, sans-serif;">Recently a long time <b>VisNetic MailFlow</b> admin contacted us seeking guidance for an </span><span style="font-family: Verdana, sans-serif;">easy method of moving his <b>InboundAttach</b> and <b>OutboundAttach</b> folders to a different directory. </span><br />
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<span style="font-family: Verdana, sans-serif;">His company had recently launched a new program resulting in a significant increase in very large attachment files. He wanted to move the attachment folders to an alternate directory with greater long-term capacity. No problem. The purpose of this post is to provide simple step by step instructions that could benefit others.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Keep in mind all inbound and outbound messages are stored in the <b>SQL Database</b> associated with VisNetic MailFlow. The Inbound and Outbound Attachments however are stored in the file system of the MailFlow server and indexed to the corresponding messages in the DB.</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>Moving the Attachment Folders:</b></span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">1. Stop the VisNetic MailFlow Engine Service via the Windows Services MMC and temporarily set to disabled.</span><br />
<span style="font-family: Verdana, sans-serif;">2. Log into MailFlow as an Admin and navigate to Administration, MailFlow Servers, Servers.</span><br />
<span style="font-family: Verdana, sans-serif;">3. Select the <b>Master server</b> from the list of servers.</span><br />
<span style="font-family: Verdana, sans-serif;">4. Move the Attachment folders to the new location.</span><br />
<span style="font-family: Verdana, sans-serif;">5. Modify the Attachment Folder settings to the new path.</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>Note:</b> If the Attachment folders are being moved to a network share, the full UNC of the share must be used. You cannot use a mapped drive. Also, you can move one or all of the folders.</span><br />
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<span style="font-family: Verdana, sans-serif;">6. Set the VisNetic MailFlow Engine Service to Automatic and start.</span><br />
<span style="font-family: Verdana, sans-serif;">7. Test by sending a test message with an attachment and verify it is written to the new location.</span><br />
<span style="font-family: Verdana, sans-serif;">8. Test by logging into MailFlow and accessing an older message with attachment and verify the attachment is accessible.</span><br />
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<br />
<span style="font-family: Verdana, sans-serif;">Note: It is best to add a new local drive to the MailFlow server and then move the attachment folders to it.</span>Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-35843403299062991742013-08-21T09:37:00.000-04:002013-08-21T09:37:32.063-04:00MS Exchange Security - no POP3? No Problem!<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjgDCr7Mt4aeT-RzYgaPtMU3dQhb2PlV_ArN2VkC6DqlLY0rlu5fsQr-A2aElV_3R1q6i2VYS0k8Z80dg8kSSvSzlZW2OM7O8PRvRa0IY8dv2RYgWntzLOVNCasX8iTs-0RtkrXLNkZJcOh/s1600/alternativeRoute.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjgDCr7Mt4aeT-RzYgaPtMU3dQhb2PlV_ArN2VkC6DqlLY0rlu5fsQr-A2aElV_3R1q6i2VYS0k8Z80dg8kSSvSzlZW2OM7O8PRvRa0IY8dv2RYgWntzLOVNCasX8iTs-0RtkrXLNkZJcOh/s200/alternativeRoute.jpg" width="200" /></a></div>
<span style="font-family: Verdana, sans-serif;">In order to effectively route and manage inbound email messages, <b>VisNetic MailFlow</b> must first be able to retrieve them. One of the great advantages of VisNetic MailFlow is its ability to retrieve email from any standard <b>POP3</b> email account; regardless of where it is hosted or what mail server platform is used.</span><br />
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<span style="font-family: Verdana, sans-serif;">In VisNetic MailFlow, each individual POP3 email account is known as a Message Source. Message Sources can reside anywhere, and VisNetic MailFlow will support an unlimited number.</span><br />
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<span style="font-family: Verdana, sans-serif;">By default POP3 client connectivity is not enabled in Microsoft Exchange. To enable POP3 connectivity the admin must start two POP3 services, the <b>Microsoft Exchange</b> POP3 service and the Microsoft Exchange POP3 Backend service. When enabled, Exchange accepts unsecured POP3 client communications on port 110 and over port 995 using SSL.</span><br />
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<span style="font-family: Verdana, sans-serif;">A company’s <b>security policies</b> may restrict the use and enabling of POP3, leading a VisNetic MailFlow administrator to seek alternative email collection methods.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">The <b>DavMail Gateway</b> uses <b>MAPI</b> to securely retrieve email from Microsoft Exchange. DavMail is compatible with VisNetic MailFlow and does not require POP3 services to be enabled on the Exchange Server. DavMail Gateway is a free, open source solution. </span><br />
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<span style="font-family: Verdana, sans-serif;"><a href="https://support.deerfield.net/support/index.php?_m=downloads&_a=downloadfile&downloaditemid=175" target="_blank"><span style="color: red;"><b>Download</b></span></a> the <b>VisNetic MailFlow – Alternative to POP3 Message Collection with Microsoft Exchange Setup Guide</b>. The Guide provides step by step instruction for configuring a DavMail Gateway for use with Microsoft Exchange and VisNetic MailFlow.</span><br />
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<span style="font-family: Verdana, sans-serif;"><br /></span>Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-69926639251077667282013-07-05T15:16:00.001-04:002013-07-05T15:23:36.568-04:00When Average Isn't Good Enough<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhv-U33ZtIUrWLGg2TqAb_MClFu-drkkoshHKFLaF8fybtuT4U8uILOn1IuInhSePpqkdJfZmxzOrNCxytLRix4YF5f-7IiKLkmFVzHjQBFX-YpTfunR419CVw82FxUJANGPFhVCIRGLHBe/s1600/average.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhv-U33ZtIUrWLGg2TqAb_MClFu-drkkoshHKFLaF8fybtuT4U8uILOn1IuInhSePpqkdJfZmxzOrNCxytLRix4YF5f-7IiKLkmFVzHjQBFX-YpTfunR419CVw82FxUJANGPFhVCIRGLHBe/s200/average.jpg" width="200" /></a></div>
<span style="font-family: Verdana, sans-serif;">One of the numerous advantages an <a href="http://www.visnetic.com/" target="_blank">email management</a> solution such as <b>VisNetic MailFlow</b> has over standard email clients are the abundant reporting options.</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>VisNetic MailFlow</b> offers a range of reports that provide insight into the flow of internal email communications. These reports can be used to analyze open incident totals, communications history, as well as <a href="http://www.visnetic.com/features/index.aspx" target="_blank">inbound/outbound email traffic</a>.</span><br />
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<span style="font-family: Verdana, sans-serif;">Two such reports that draw a lot of attention by CSMs are <b>Average Response Time</b> and <b>Average Time to Resolve</b>. We're often asked the differences between the two.</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>Average Response Time</b> - compares the time the first inbound message was received to the time the first outbound message (reply) was sent, then averages that over the time frame of the report.</span><br />
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<span style="font-family: Verdana, sans-serif;">So if you are looking at Avg Response Time for a month, it would average the above time difference for the specified TicketBox(s) over the time frame of a month.</span><br />
<br />
<span style="font-family: Verdana, sans-serif;">As example, if an Inbound Message is received into the system and a Ticket is generated at 2:00 PM and then an Agent adds and Outbound Message to the Ticket (a reply) at 4:30 PM the response time for that particular ticket would be 150 minutes.</span><br />
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<span style="font-family: Verdana, sans-serif;">These calculations are repeated to provide an Average Response Time across the period.</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>Average Time to Resolve</b> - takes the OpenMins column (in the DB) from the Ticket and averages it as above. </span><span style="font-family: Verdana, sans-serif;">The OpenMins column is incremented as the Ticket changes state (open/closed).</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">As example, an Inbound Message is received into the system at 2:00 PM and a Ticket is generated. </span><span style="font-family: Verdana, sans-serif;">At this time the OpenMins column in the Ticket is set to 0.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">At 4:30 PM an Agent adds an Outbound Message to the Ticket and the Ticket is closed. </span><span style="font-family: Verdana, sans-serif;">The OpenMins column is set to 150 mins.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">The next day at 9:00 AM the originator responds to the Agents reply and the Ticket is opened back up with the addition of the new Inbound Message.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">At 10:15 AM and Agent adds an Outbound Message to the Ticket (a reply) and the Ticket is set to Closed. </span><span style="font-family: Verdana, sans-serif;">The 75 mins the Ticket was open the second time is added to the original 150 mins resulting in an OpenMin setting of 225 mins for the Ticket. </span><span style="font-family: Verdana, sans-serif;">If the Ticket is never opened again, this will be the final Time To Resolve for this Ticket. </span><span style="font-family: Verdana, sans-serif;">If the Ticket is opened again, the OpenMins will be adjusted the next time the Ticket transitions to the Closed state.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Knowing the teams average response time for the week is sufficient for most, however some clients require <b>additional detail</b> such as:</span><br />
<ul>
<li><b style="font-family: Verdana, sans-serif;">How long did it take for our people to respond to each individual Ticket?</b></li>
<li><b style="font-family: Verdana, sans-serif;">What Tickets were replied to within our <a href="http://en.wikipedia.org/wiki/Service-level_agreement" target="_blank">SLA</a> of 10 minutes?</b><span style="font-family: Verdana, sans-serif;"> </span></li>
<li><b style="font-family: Verdana, sans-serif;">Which Tickets did not meet our SLA, and by how much?</b></li>
</ul>
<span style="font-family: Verdana, sans-serif;">The benefit of using an open, standards-based data base like SQL means custom queries may be defined to extract and present the information in usable formats such as TXT, CSV, or XML.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Here are examples of three custom queries that can be ran against the data base using standard <b><a href="http://msdn.microsoft.com/en-us/library/ms174173.aspx" target="_blank">Microsoft SQL Server Management Tools</a></b>.</span><br />
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<span style="font-family: Verdana, sans-serif;">(<b>Variables highlighted in <span style="color: red;">Red</span></b>)</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Example 1 - Query for messages not replied to in 10 minutes.</b></span><br />
<span style="font-family: Verdana, sans-serif;">SELECT TB.Name, I.TicketID, I.Subject, I.InboundMessageID, I.DateReceived, O.EmailDateTime, DATEDIFF(MINUTE,I.DateReceived, O.EmailDateTime) As MinutesToRespond, A.Name As Agent</span><br />
<span style="font-family: Verdana, sans-serif;">FROM InboundMessages as I </span><br />
<span style="font-family: Verdana, sans-serif;">INNER JOIN OutboundMessages as O ON I.InboundMessageID = O.ReplyToMsgID </span><br />
<span style="font-family: Verdana, sans-serif;">INNER JOIN Tickets as T ON I.TicketID = T.TicketID</span><br />
<span style="font-family: Verdana, sans-serif;">INNER JOIN TicketBoxes as TB ON T.TicketBoxID = TB.TicketBoxID</span><br />
<span style="font-family: Verdana, sans-serif;">INNER JOIN Agents as A ON O.AgentID = A.AgentID</span><br />
<span style="font-family: Verdana, sans-serif;">WHERE I.IsDeleted=0 AND O.IsDeleted=0 AND O.ReplyToIDIsInbound=1</span><br />
<span style="font-family: Verdana, sans-serif;">AND OutboundMessageStateID!=1 AND OutboundMessageTypeID=3</span><br />
<span style="font-family: Verdana, sans-serif;">AND O.EmailDateTime>I.DateReceived AND O.AgentID!=0</span><br />
<span style="font-family: Verdana, sans-serif;">AND I.DateReceived BETWEEN <span style="color: red;">'6/1/2013 00:00:00' AND '6/30/2013 23:59:59'</span></span><br />
<span style="font-family: Verdana, sans-serif;">AND TB.Name IN (<span style="color: red;">'Sales','Support','Info'</span>)</span><br />
<span style="font-family: Verdana, sans-serif;">AND DATEDIFF(MINUTE,I.DateReceived, O.EmailDateTime) <span style="color: red;">> 10</span></span><br />
<span style="font-family: Verdana, sans-serif;">ORDER BY I.DateReceived</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b>Example 2 - Query for messages replied to in less than 10 minutes.</b></span><br />
<span style="font-family: Verdana, sans-serif;">SELECT TB.Name, I.TicketID, I.Subject, I.InboundMessageID, I.DateReceived, O.EmailDateTime, DATEDIFF(MINUTE,I.DateReceived, O.EmailDateTime) As MinutesToRespond, A.Name As Agent</span><br />
<span style="font-family: Verdana, sans-serif;">FROM InboundMessages as I </span><br />
<span style="font-family: Verdana, sans-serif;">INNER JOIN OutboundMessages as O ON I.InboundMessageID = O.ReplyToMsgID </span><br />
<span style="font-family: Verdana, sans-serif;">INNER JOIN Tickets as T ON I.TicketID = T.TicketID</span><br />
<span style="font-family: Verdana, sans-serif;">INNER JOIN TicketBoxes as TB ON T.TicketBoxID = TB.TicketBoxID</span><br />
<span style="font-family: Verdana, sans-serif;">INNER JOIN Agents as A ON O.AgentID = A.AgentID</span><br />
<span style="font-family: Verdana, sans-serif;">WHERE I.IsDeleted=0 AND O.IsDeleted=0 AND O.ReplyToIDIsInbound=1</span><br />
<span style="font-family: Verdana, sans-serif;">AND OutboundMessageStateID!=1 AND OutboundMessageTypeID=3</span><br />
<span style="font-family: Verdana, sans-serif;">AND O.EmailDateTime>I.DateReceived AND O.AgentID!=0</span><br />
<span style="font-family: Verdana, sans-serif;">AND I.DateReceived BETWEEN <span style="color: red;">'6/1/2013 00:00:00' AND '6/30/2013 23:59:59'</span></span><br />
<span style="font-family: Verdana, sans-serif;">AND TB.Name IN (<span style="color: red;">'Sales','Support','Info'</span>)</span><br />
<span style="font-family: Verdana, sans-serif;">AND DATEDIFF(MINUTE,I.DateReceived, O.EmailDateTime) <span style="color: red;">< 10</span></span><br />
<span style="font-family: Verdana, sans-serif;">ORDER BY I.DateReceived</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b>Example 3 - Query that will return a list of Tickets that have NOT been responded to.</b></span><br />
<span style="font-family: Verdana, sans-serif;">SELECT TB.Name, I.TicketID, I.Subject, I.InboundMessageID, I.DateReceived</span><br />
<span style="font-family: Verdana, sans-serif;">FROM InboundMessages as I </span><br />
<span style="font-family: Verdana, sans-serif;">INNER JOIN Tickets as T ON I.TicketID = T.TicketID</span><br />
<span style="font-family: Verdana, sans-serif;">INNER JOIN TicketBoxes as TB ON T.TicketBoxID = TB.TicketBoxID</span><br />
<span style="font-family: Verdana, sans-serif;">WHERE I.IsDeleted=0 AND I.InboundMessageID NOT IN (SELECT ReplyToMsgID FROM OutboundMessages)</span><br />
<span style="font-family: Verdana, sans-serif;">AND I.DateReceived BETWEEN <span style="color: red;">'6/1/2013 00:00:00' AND '6/30/2013 23:59:59'</span></span><br />
<span style="font-family: Verdana, sans-serif;">AND TB.Name IN (<span style="color: red;">'Sales','Support','Info'</span>)</span><br />
<span style="font-family: Verdana, sans-serif;">ORDER BY I.DateReceived</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Our engineers can work with you to define a query to extract just about anything. If we're recording the data, <b>we can create the custom report.</b></span><br />
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<span style="font-family: Verdana, sans-serif;">Questions? Send the details to sales at visnetic.com</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-82107408071798927862013-05-22T15:07:00.001-04:002013-05-22T15:07:26.309-04:00Problem with the Inbox<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFuPcXrXsQ06QEumWxSzehGeP8eVR1NvFj32tdjpIi_7kh_nwMArDqB0uN4bVovqDgzTisoVUwV2i6H50s8ACzVL6G-RAE5p8wlBNBRgZNor78OjmRpgmZpo0jiprF6VxF42WFIIcfhPiu/s1600/inbox1.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="152" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFuPcXrXsQ06QEumWxSzehGeP8eVR1NvFj32tdjpIi_7kh_nwMArDqB0uN4bVovqDgzTisoVUwV2i6H50s8ACzVL6G-RAE5p8wlBNBRgZNor78OjmRpgmZpo0jiprF6VxF42WFIIcfhPiu/s200/inbox1.jpg" width="200" /></a></div>
<span style="font-family: Verdana, sans-serif;">One of the problems with using the standard email Inbox is the difficulty of managing ongoing customer conversations. This becomes even more problematic as a business grows. With just a few quick clicks a customer service agent could accidentally</span><span style="font-family: Verdana, sans-serif;"> delete an email; a customer receives multiple, conflicting responses; agents or customers are added or removed from email chains.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b>Duplicate Emails - </b>If you have three or more customer service agents handling one shared inbox, duplicate, overlapping email responses are almost guaranteed.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><i><b>Consider this scenario:</b></i></span><br />
<span style="font-family: Verdana, sans-serif;">A customer emails your company with a technical problem they are having with your new product. Agent #1 begins to compose a reply to the customer with instructions on how to correct the issue. Agent #2 is just returning from a break, sees the email from the customer, and also begins to compose a reply. Perhaps Agent #3 accidentally deletes the email or inadvertently drags it into another folder in their email client. This could be a common occurrence and an example of two or more agents working on one problem.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">The underlying problem of this scenario is the <b>lack of communication</b> agents have with each other. In order for a system like this to run smoothly, agents need to constantly update each other about the opening and closing of tickets. This kind of communication can be <b>time-consuming</b> and <b>decrease productivity</b>. Not to mention the likelihood of the customer receiving <b>conflicting information</b> due to multiple agents replying to the same ticket.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b>Delayed Responses - </b>Recent data suggest customers' expectations for a fast response to their email continue to rise, with an expected response time of 6 hours or less. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b><i>Delayed response times can happen for a number of reasons:</i></b></span><br />
<span style="font-family: Verdana, sans-serif;">1. Customer emails are not being routed or assigned to the correct agent or group best suited to respond. The result - an unclear understanding of who is going to respond to the customer. A perfect </span><b style="font-family: Verdana, sans-serif;"><i>"I got it, you take it"</i></b><span style="font-family: Verdana, sans-serif;"> or </span><b style="font-family: Verdana, sans-serif;"><i>"I thought you were answering that one"</i></b><span style="font-family: Verdana, sans-serif;"> scenario.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">2. Lack of access to a <b>history of correspondence</b> with the customer. Agent #1 may recall the history of the customer but what if Agent #1 is unavailable? Agent #2 could respond, not having all the information relevant for an informed reply. Or Agent #2 may delay the reply until Agent #1 returns.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">3. Limited access to a knowledge base of replies. A customizable <b>Standard Response Library</b> allows agents to reply using tested and proven responses, enhancing accuracy and productivity.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b>Lack of Accountability and Measurement - </b>There's no easy way to track how quickly agents were to respond, or how efficient they were is resolving the issue. Are we servicing our customers within minutes, hours, or days?</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Manual, constant monitoring of correspondence, and responding within the expected period of time with knowledgeable, accurate answers, has become <b>increasingly difficult for companies of all sizes</b>. Small companies with a limited customer base might be able to keep up for a while, but as staff grows and customer demands scale, a company must position themselves with the tools necessary to allow their reps to efficiently, and effectively service the customer. <b><i>A shared Inbox does not have the capacity to handle customer support for growing businesses</i></b>.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b>VisNetic MailFlow</b> is powerful, affordable email management and tracking software that automatically assigns email to the appropriate groups or individuals, allows for efficient email workload distribution, and includes a shared contact database with email history. It gives employees the tools necessary to answer emails quickly with knowledgeable, accurate responses, and it allows management to monitor email distribution, response times and employee performance.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Learn more about <a href="http://www.visnetic.com/" target="_blank"><span style="color: red;">VisNetic MailFlow</span></a> and <a href="http://www.visnetic.com/demo/index.aspx" target="_blank"><span style="color: red;">Sign up</span></a> for a Guided Tour.</span>Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-66061554206721704902013-05-15T10:51:00.002-04:002013-05-22T16:20:12.035-04:00Disposable Cache<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhRmgodmoPOSX5xgKJF2lTXm8tcwSK2e2p6Ztxd1V_D0pl0gkqRKtsPfA3mQdXRFm3W69Q8N-EWo0TDF6uQIW28QY0NlCkQbJKwhsdKHf-MNr4HyXhnnyk8TpBU1xTES4j0rX_5jifSrmjq/s1600/cache4.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="109" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhRmgodmoPOSX5xgKJF2lTXm8tcwSK2e2p6Ztxd1V_D0pl0gkqRKtsPfA3mQdXRFm3W69Q8N-EWo0TDF6uQIW28QY0NlCkQbJKwhsdKHf-MNr4HyXhnnyk8TpBU1xTES4j0rX_5jifSrmjq/s200/cache4.jpg" width="200" /></a></div>
<span style="font-family: Verdana, sans-serif;">Clearing your cache is a good place to start when <b>VisNetic MailFlow</b> is not rendering correctly in your browser, this is especially relevant after your installation of VisNetic MailFlow has been recently <b>upgraded</b>.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">By clearing the cache, you ensure that your browser is going back to the web server to request the latest files, rather than just serving you what it has cached.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">The <b>Temporary Internet Files</b> (or cache) folder is used by web browsers to store webpage content on the computer hard disk for quick viewing. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b>Perform the following steps on any client computers exhibiting the issue.</b></span><br />
<br />
<span style="color: red; font-family: Verdana, sans-serif;"><b>Microsoft Internet Explorer 9 / 10</b></span><br />
<span style="font-family: Verdana, sans-serif;">1. Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.</span><br />
<span style="font-family: Verdana, sans-serif;">2. Click Internet Options and choose the General tab.</span><br />
<span style="font-family: Verdana, sans-serif;">3. Click the Delete... button under the "Browsing History" section.</span><br />
<span style="font-family: Verdana, sans-serif;">4. Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.</span><br />
<span style="font-family: Verdana, sans-serif;">5. Make sure you check all options below "Preserve Favorites Website Data".</span><br />
<span style="font-family: Verdana, sans-serif;">6. Click the Delete button.</span><br />
<span style="font-family: Verdana, sans-serif;"> - Deleting files could take awhile if you have a lot of files and history.</span><br />
<span style="font-family: Verdana, sans-serif;">7. Click OK to close window.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif; font-size: x-small;"><i><b>See Internet Explorer Note below</b>.</i></span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="color: red; font-family: Verdana, sans-serif;"><b>Microsoft Internet Explorer 8</b></span><br />
<span style="font-family: Verdana, sans-serif;">1. Click Tools in the left menu bar (if opened) or click on Tools in the lower right menu bar.</span><br />
<span style="font-family: Verdana, sans-serif;">2. Click Internet Options and choose the General tab.</span><br />
<span style="font-family: Verdana, sans-serif;">3. Click the Delete... button under the "Browsing History" section.</span><br />
<span style="font-family: Verdana, sans-serif;">4. Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.</span><br />
<span style="font-family: Verdana, sans-serif;">5. Make sure you check all options below "Preserve Favorites Website Data".</span><br />
<span style="font-family: Verdana, sans-serif;">6. Click the Delete button.</span><br />
<span style="font-family: Verdana, sans-serif;"> - Deleting files could take awhile if you have a lot of files and history.</span><br />
<span style="font-family: Verdana, sans-serif;">7. Click OK to close window.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif; font-size: x-small;"><b><i>See Internet Explorer Note below.</i></b></span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="color: red; font-family: Verdana, sans-serif;"><b>Microsoft Internet Explorer 7</b></span><br />
<span style="font-family: Verdana, sans-serif;">1. Click Tools in the upper toolbar or click on the Tools icon.</span><br />
<span style="font-family: Verdana, sans-serif;">2. Click Internet Options to open Internet Properties.</span><br />
<span style="font-family: Verdana, sans-serif;">3. Click the General tab</span><br />
<span style="font-family: Verdana, sans-serif;">4. Click Delete under "Browsing History".</span><br />
<span style="font-family: Verdana, sans-serif;">5. Click Delete Files under "Temporary Internet Files".</span><br />
<span style="font-family: Verdana, sans-serif;">6. Click Yes on the Delete Files dialog box.</span><br />
<span style="font-family: Verdana, sans-serif;">7. Click Close and then OK.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><i><b><span style="font-size: x-small;">See Internet Explorer Note below.</span></b> </i></span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="color: red; font-family: Verdana, sans-serif;"><b>Microsoft Internet Explorer 6</b></span><br />
<span style="font-family: Verdana, sans-serif;">Open Internet Explorer.</span><br />
<span style="font-family: Verdana, sans-serif;">1. Click Tools in the upper toolbar.</span><br />
<span style="font-family: Verdana, sans-serif;">2. Click Internet Options to open Internet Properties.</span><br />
<span style="font-family: Verdana, sans-serif;">3. Click the General tab</span><br />
<span style="font-family: Verdana, sans-serif;">4. Click Delete Files under "Temporary Internet Files".</span><br />
<span style="font-family: Verdana, sans-serif;">5. Check Delete all offline content.</span><br />
<span style="font-family: Verdana, sans-serif;">6. Click OK on the Delete Files dialog box.</span><br />
<span style="font-family: Verdana, sans-serif;">7. Click Apply and then OK.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b>Internet Explorer Note: </b>For whatever reason IE does not always remove the Temporary Internet Files when you clear the browser cache.<b> </b>If that is the case, please follow these steps:</span><br />
<span style="font-family: Verdana, sans-serif;">1. Go to Tool, Internet Options.</span><br />
<span style="font-family: Verdana, sans-serif;">2. Go to Browsing History, Settings.</span><br />
<span style="font-family: Verdana, sans-serif;">3. Go to View files.</span><br />
<span style="font-family: Verdana, sans-serif;">4. Select All and manually delete the files in Temporary Internet Files.</span><br />
<span style="font-family: Verdana, sans-serif;">5. Login to MailFlow.</span><br />
<br />
<span style="color: red; font-family: Verdana, sans-serif;"><b>Google Chrome</b></span><br />
<span style="font-family: Verdana, sans-serif;">1. Click the Chrome menu on the browser toolbar.</span><br />
<span style="font-family: Verdana, sans-serif;">2. Click Tools.</span><br />
<span style="font-family: Verdana, sans-serif;">3. Click Clear browsing data.</span><br />
<span style="font-family: Verdana, sans-serif;">4. In the dialog that appears, select Empty the cache and any other type of information that you want to remove.</span><br />
<span style="font-family: Verdana, sans-serif;">5. Use the menu at the top to select the amount of data that you want to delete. Select "beginning of time" to delete everything.</span><br />
<span style="font-family: Verdana, sans-serif;">6. Click Clear browsing data.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b><span style="color: red;">Apple Safari</span></b> </span><br />
<span style="font-family: Verdana, sans-serif;">1. Select Preferences from the Safari menu</span><br />
<span style="font-family: Verdana, sans-serif;">2. Select the Advanced tab and check the Show Develop menu in menu bar box</span><br />
<span style="font-family: Verdana, sans-serif;">3. You will now have a Develop menu available. Select Empty Caches from the Develop Menu</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Another option:</span><br />
<span style="font-family: Verdana, sans-serif;">1. Select "Reset Safari" from the Safari menu</span><br />
<span style="font-family: Verdana, sans-serif;">2. In the dialog that appears, select Empty the Cache and Remove all cookies, then click the Reset button. Newer versions of Safari have replaced these two options with a single checkbox. "Remove all web site data". Checking this will clear both the cache and cookies.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="color: red; font-family: Verdana, sans-serif;"><b>Apple Safari on Windows</b></span><br />
<span style="font-family: Verdana, sans-serif;">1. Click Edit from the menu bar</span><br />
<span style="font-family: Verdana, sans-serif;">2. Click Empty Cache</span><br />
<span style="font-family: Verdana, sans-serif;">3. Click Empty.</span><br />
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Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-44391946589403885592013-05-08T13:08:00.001-04:002013-05-22T16:21:03.399-04:00Agent to Agent Messaging<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFCJpA5w8KKl52roBIZIc0FgXYMY2TbJ_2aIABxENtHm6d-w3w-EoBc_YasyS9QioYs0xmUpqvPtlyYgCqtyrRKPcNvoUUteHe9jhfzxKHWuiW35vl6u0xFgFQLStq4tVcOkEmiUlR8a_Q/s1600/agent.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="163" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFCJpA5w8KKl52roBIZIc0FgXYMY2TbJ_2aIABxENtHm6d-w3w-EoBc_YasyS9QioYs0xmUpqvPtlyYgCqtyrRKPcNvoUUteHe9jhfzxKHWuiW35vl6u0xFgFQLStq4tVcOkEmiUlR8a_Q/s200/agent.jpg" width="200" /></a></div>
<span style="font-family: Verdana, sans-serif;"><br /></span>
<i><span style="font-family: Verdana, sans-serif;"><b>VisNetic MailFlow</b> allows your organization to respond to customer inquiries promptly, professionally, and consistently...</span></i><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<i><span style="font-family: Verdana, sans-serif;">VisNetic MailFlow provides a strong foundation for managing organizational email correspondence, improving service</span></i><br />
<i><span style="font-family: Verdana, sans-serif;">potential where it matters most --at the point of customer contact.</span></i><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">The core of MailFlow's marketing message is the effective management of customer related email. <b>VisNetic MailFlow</b> does an excellent job of that, but what about <b>Agent to Agent</b> <b>email</b>? VisNetic MailFlow is not necessarily intended to replace the standard email client software for inner-office communication, but it can!</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Anyone familiar with MailFlow understands the relationship between a <b>Message</b>, <b>Ticket</b>, <b>TicketBox</b>, and <b>Ownership of a Ticket</b>. MailFlow employs complex <a href="http://www.visnetic.com/features/index.aspx" target="_blank"><span style="color: #444444;"><b>Routing Rules</b></span></a> to ensure messages are systematically delivered to the appropriate Agent and/or TicketBox, therefore it is important one specific step be taken when sending Agent to Agent emails. I'll refer to this as <b>Agent to Agent Messaging</b>.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<b><span style="font-family: Verdana, sans-serif;">Follow these steps for Agent to Agent Messaging:</span></b><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">1. From Agent 1's MyTickets, select New / Ticket with Message from the ticket list toolbar. This opens the message composition window.</span><br />
<span style="font-family: Verdana, sans-serif;">2. In the TO: field enter Agent 2's email address.</span><br />
<span style="font-family: Verdana, sans-serif;">3. Define a Subject as appropriate.</span><br />
<span style="font-family: Verdana, sans-serif;">4. Set TicketBox and Ticket Category if desired. The default Unassigned options are acceptable.</span><br />
<span style="font-family: Verdana, sans-serif;">5. If not already, set the Ticket State to Closed.</span><br />
<span style="font-family: Verdana, sans-serif;">6. <b>IMPORTANT</b> - Select Agent 2 as the Ticket Owner. This in turn will automatically set your Route Replies to Me, to No.</span><br />
<span style="font-family: Verdana, sans-serif;">7. Close Ticket After Send: Yes.</span><br />
<span style="font-family: Verdana, sans-serif;">8. Compose your message.</span><br />
<span style="font-family: Verdana, sans-serif;">9. Send.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Agent 2 will receive the email in their MyTickets. Agent 2 simply replies to the email, <b>setting Agent 1 as the Ticket Owner</b>. The reply will arrive in Agent 1's MyTickets.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Once the correspondence is established between the Agents, a <b><a href="http://www.visnetic.com/features/fulllist/index.aspx" target="_blank"><span style="color: #444444;">Ticket Note</span></a></b> can be optionally utilized to exchange messages by simply reassigning ownership of the Ticket.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Couple this with <b><a href="http://www.visnetic.com/features/fulllist/index.aspx" target="_blank"><span style="color: #444444;">MyFolders</span></a></b> and you have an organized, secure, trackable solution for internal communication, with all the benefits of email management software.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Additional Agent to Agent capabilities will be introduced later this year, including <b>Instant Messaging</b> and <b>Agent Inbox</b>.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Have questions or would like a demonstration of Agent to Agent Messaging? <a href="http://www.visnetic.com/contact/index.aspx" target="_blank"><span style="color: red;"><b>Contact Us</b></span></a></span><br />
<br />Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-72901233542806972472013-04-22T11:26:00.000-04:002013-04-22T11:26:29.522-04:00MailFlow 5 Updates<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhD1dlHJI3jLo0dX06HKHDpFGm6RxH3CeyTlZENEHNoBNof2rdODl43uDv5kM8UqKHuHjWih7IZcPOeNFAREAbNS5BsKmeCdhZSFyE05g94Bux4_c0Yhz-DHi8plQ1yN6YqMdR0LP3b75NT/s1600/update1.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span style="font-family: Verdana, sans-serif;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhD1dlHJI3jLo0dX06HKHDpFGm6RxH3CeyTlZENEHNoBNof2rdODl43uDv5kM8UqKHuHjWih7IZcPOeNFAREAbNS5BsKmeCdhZSFyE05g94Bux4_c0Yhz-DHi8plQ1yN6YqMdR0LP3b75NT/s200/update1.jpg" width="200" /></span></a></div>
<br />
<span style="font-family: Verdana, sans-serif;"><b>VisNetic MailFlow</b>'s latest release v5.0.5.0 is available for download.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">The release corrects a few recent issues brought to our attention.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<b><span style="font-family: Verdana, sans-serif;">VisNetic MailFlow 5.0.5.0 Release Notes:</span></b><br />
<br />
<br />
<div class="MsoPlainText">
<br /></div>
<div class="MsoPlainText">
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>:
Fixed issue where Agent Audit was logging message addition at Draft Save.</span></div>
<div class="MsoPlainText">
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>:
Fixed issue where canceling Ticket Note view would delete the note.</span></div>
<div class="MsoPlainText">
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>:
Fixed issue where message thread collapse was not functional in Chrome and
Safari.</span></div>
<div class="MsoPlainText">
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>:
Fixed issue where deleting an Alert would not update left menu counts in Chrome
and Safari.</span></div>
<div class="MsoPlainText">
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>:
Fixed issue where backspacing over email address in Message Composition would
delete all email addresses.</span></div>
<div class="MsoPlainText">
<span style="font-family: Verdana, sans-serif;"><br /></span></div>
<div class="MsoPlainText">
<span style="font-family: Verdana, sans-serif;"><b>Download VisNetic MailFlow 5.0.5.0</b> <span style="color: red;"><b><a href="http://ftp.deerfield.net/pub/current/vmfsetup_en.exe" target="_blank">HERE</a></b></span></span></div>
<div class="MsoPlainText">
<span style="font-family: Verdana, sans-serif;"><span style="color: red;"><br /></span></span></div>
<div class="MsoPlainText">
<span style="font-family: Verdana, sans-serif;"><span style="color: red;"><br /></span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="color: red;"><br /></span></span></div>
Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-40457587613886055442013-04-12T11:44:00.000-04:002013-04-12T11:44:36.045-04:00Android Support!<br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjfr6se35RYCTu7aoXS5RjZ005S96oMCgJh3ZNVsp6MAd8LbvKBIeMSzT_ZY7TEMN8KziJO2JmAnPKJ_mIpct7dydMDUW7wJKKrrNZ5Pv2tvHkIjbOOremv2znhdwdY223KrAJ1eiSmiYKk/s1600/newrelease.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjfr6se35RYCTu7aoXS5RjZ005S96oMCgJh3ZNVsp6MAd8LbvKBIeMSzT_ZY7TEMN8KziJO2JmAnPKJ_mIpct7dydMDUW7wJKKrrNZ5Pv2tvHkIjbOOremv2znhdwdY223KrAJ1eiSmiYKk/s200/newrelease.jpg" width="200" /></a><span style="font-family: Verdana, sans-serif;"><b></b></span><br />
<span style="font-family: Verdana, sans-serif;"><b><b>Deerfield Communications</b> </b>has another new release of VisNetic MailFlow available.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span><span style="font-family: Verdana, sans-serif;"><b>VisNetic MailFlow 5.0.4.0</b></span><br />
<br />
<span style="font-family: Verdana, sans-serif;"><b>Download <a href="http://ftp.deerfield.net/pub/current/vmfsetup_en.exe" target="_blank"><span style="color: red;">HERE</span></a></b></span><br />
<br />
<span style="font-family: Verdana, sans-serif;"><b style="font-weight: bold;">VisNetic MailFlow </b>now supports <b style="font-weight: bold;">Android Chrome </b>and <b>Safari based web browsers!</b></span><br />
<span style="font-family: Verdana, sans-serif;"><b><br /></b></span>
<span style="font-family: Verdana, sans-serif;">VisNetic MailFlow 5.0.4.0 Release Notes:</span><br />
<span style="font-family: Verdana, sans-serif;"></span><br />
<span style="font-family: Verdana, sans-serif;"><b>Feature Enhancement</b>: Added support for Android Chrome and Safari based web browsers.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where Loading... persisted when selecting an Alert to view.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where TicketBox could not be deleted in Chrome and Safari browsers.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Feature Enhancement</b>: Added option to define From: email address format per TicketBox.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><br /></span>Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-33015993064716877412013-03-18T15:22:00.001-04:002013-03-18T15:25:20.403-04:00Catch Up - VisNetic MailFlow<div class="separator" style="clear: both; text-align: center;">
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<span style="font-family: Verdana, sans-serif;"><b>Deerfield Communications</b> has another new release of VisNetic MailFlow out this week.</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>VisNetic MailFlow 5.0.3.0</b> addresses a few minor issues as reported by fellow MailFlow users.</span><br />
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<b><span style="font-family: Verdana, sans-serif;"><a href="http://www.visnetic.com/download/" target="_blank"><span style="color: black;">Download</span> <span style="color: red;">HERE</span></a></span></b><br />
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<span style="font-family: Verdana, sans-serif;"><b>VisNetic MailFlow 5.0.3.0 Release Notes</b>:</span></div>
<span style="font-family: Verdana, sans-serif;"><br /></span><span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where unable to select an Active Directory user in Agent Edit dialog.</span>
<span style="font-family: Verdana, sans-serif;"><br /></span><span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where Scheduled Reports Outbound Messages by Agents and Ticket Categories was mislabeled.</span>
<span style="font-family: Verdana, sans-serif;"><br /></span><span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where Selecting unread Alert would deselect Alert.</span>
<span style="font-family: Verdana, sans-serif;"><br /></span><span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where Office Hours Sunday times would not correctly save.</span>
<span style="font-family: Verdana, sans-serif;"><br /></span><span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where Standard Response browser left menu would not scroll.</span><br />
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<span style="font-family: Verdana, sans-serif;">Last week's <b>5.0.2.0</b> Release Notes:</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span><span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where combination of Message Source "Leave Messages on Server", "Message exceeds size" and "POP3 TOP Command Failure" resulted in message retrieval failure.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where invalid email address in My Contacts would cause message composition window to freeze.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where custom ticket fields did not display in message composition window and new ticket with note in Internet Explorer.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue in Chrome/Safari where Ticket Properties window would not update Ticket list when closed.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Feature Enhancement</b>: Added Contact Properties toolbar button to Preferences-MyContacts.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where IE7 and older spell check would cause browser to crash.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where Safari/Chrome on iOS 6 would not load message composition window.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where MailFlow running as a virtual folder in IIS would not load spell checker.</span><br />
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<span style="font-family: Verdana, sans-serif;">MailFlow <b>5.0.1.0</b> Release Notes:</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where web interface installed as IIS Virtual Host would cause interface errors.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where outbound message with first line of -----Original Message----- and TicketBox Footer would cause Engine service to crash.</span><br />
<span style="font-family: Verdana, sans-serif;"><b>Resolved Defect</b>: Fixed issue where Database Maintenance status was not updating when Perform Maintenance Now.</span><br />
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<b><span style="font-family: Verdana, sans-serif;">Download the latest <a href="http://www.visnetic.com/download" target="_blank"><span style="color: red;">HERE</span></a></span></b><br />
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<b><span style="font-family: Verdana, sans-serif;"><br /></span></b>Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-5305865640080755102013-02-28T12:54:00.000-05:002013-02-28T12:55:26.506-05:00Welcome to VisNetic MailFlow 5!<div class="separator" style="clear: both; text-align: center;">
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<span style="font-family: Verdana, sans-serif;"><b>Deerfield Communications</b> is pleased to announce the availability of <b>VisNetic MailFlow 5.0!</b></span><br />
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This much anticipated release is the first version of MailFlow to support <b>Google Chrome</b>, <b>Apple Safari</b>, and <b>Internet Explorer 10</b>.</span><br />
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<span style="font-family: Verdana, sans-serif;">Manage email from any computer - switch from your <b>PC</b>, to your <b>MAC</b>, to your <b>iPad</b>, and answer all your customer email regardless of platform.</span><br />
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<span style="font-family: Verdana, sans-serif;">MailFlow 5 brings the ability to reply to email from your iPad, Apple Mail, and even <b>Microsoft Outlook</b>! </span><span style="font-family: Verdana, sans-serif;">This new functionality gives users <b>accessibility never before possible</b> in VisNetic MailFlow.</span><br />
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<span style="font-family: Verdana, sans-serif;">MailFlow 5 Includes: </span><br />
<span style="font-family: Verdana, sans-serif;">• Multiple Browser Support </span><br />
<span style="font-family: Verdana, sans-serif;">• Mobile Device Support </span><br />
<span style="font-family: Verdana, sans-serif;">• Remote Reply from Microsoft Outlook </span><br />
<span style="font-family: Verdana, sans-serif;">• Automated Ticket Actions </span><br />
<span style="font-family: Verdana, sans-serif;">• Enhanced Standard Responses & Auto Replies </span><br />
<span style="font-family: Verdana, sans-serif;">• Global Office Hours </span><br />
<span style="font-family: Verdana, sans-serif;">• 3CX Phone System Integration <span style="font-size: xx-small;">(coming in March)</span></span><br />
<span style="font-family: Verdana, sans-serif;">• More... </span><br />
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<span style="font-family: Verdana, sans-serif;">Check out the details on <b>MailFlow’s new web site</b>: http://www.visnetic.com</span><br />
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<span style="font-family: Verdana, sans-serif;">This exciting new release may be downloaded <a href="http://www.visnetic.com/download/" target="_blank">Here</a> </span><br />
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<span style="font-family: Verdana, sans-serif;">We’re already fast at work to bring another major release to you later this year. </span><br />
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<span style="font-family: Verdana, sans-serif;">Enhancements to include: </span><br />
<span style="font-family: Verdana, sans-serif;">• Instant Messaging </span><br />
<span style="font-family: Verdana, sans-serif;">• Agent Status / Office Hours </span><br />
<span style="font-family: Verdana, sans-serif;">• Outbound Marketing Tools </span><br />
<span style="font-family: Verdana, sans-serif;">• Database Maintenance Improvements </span><br />
<span style="font-family: Verdana, sans-serif;">• Custom Ticket States </span><br />
<span style="font-family: Verdana, sans-serif;">• Follow-up Notifications of Assigned Tickets </span><br />
<span style="font-family: Verdana, sans-serif;">• Message AutoSave </span><span style="font-family: Verdana, sans-serif;"> </span><br />
<span style="font-family: Verdana, sans-serif;">• Extension of Ticket Categories </span><br />
<span style="font-family: Verdana, sans-serif;">• Numerous Access Control & Routing Enhancements </span><br />
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<span style="font-family: Verdana, sans-serif;">VisNetic MailFlow’s new web site <a href="http://visnetic.com/"><span style="color: blue;">VisNetic.com</span></a> provides a modern streamlined design with easy navigation, quickly getting visitors to the information they need. The new design serves as a gateway to the new MailFlow <a href="http://www.youtube.com/visneticmailflow" target="_blank"><span style="color: blue;">YouTube</span></a> channel, <a href="http://www.facebook.com/pages/VisNetic-MailFlow/58995479186" target="_blank"><span style="color: blue;">Facebook</span></a> page, <a href="http://twitter.com/VMailFlow" target="_blank"><span style="color: blue;">Twitter</span></a> feed and Blog, convenient ways of staying abreast of what we’re working on, as well as tips & tricks to help you get the most out of VisNetic MailFlow. </span><br />
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<span style="font-family: Verdana, sans-serif;"><a href="http://visnetic.com/contact/index.aspx" target="_blank"><span style="color: blue;">Contact</span></a> us if you have any questions, and Welcome to MailFlow 5!</span><br />
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<span style="font-family: Verdana, sans-serif;"><br /></span>Unknownnoreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-1541239535167949722013-02-08T09:35:00.001-05:002013-05-22T10:40:38.623-04:00VisNetic MailFlow 5 - Countdown to Release!<div class="separator" style="clear: both; text-align: center;">
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<span style="font-family: Verdana, sans-serif; font-size: large;"><b>Countdown To Release</b></span></div>
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<b><span style="font-family: Verdana, sans-serif;">Released!!</span></b></div>
Unknownnoreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-90817586369715395152013-02-01T13:01:00.000-05:002013-02-01T13:02:42.530-05:00Upgrading VisNetic MailFlow<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiXnJKsqwFLYqPGKxpsPnTEJ7Q601i95YluCWefQWUPHBk_6z1bKq6vX4w3zAtM_AaA9srtwhQSJG8dUe7WgGAiI0-eHCuhIJZBKhF3ErWDcHQPfQJ0c2eLeXd0wWzZHYHtabmtrh7TswWt/s1600/upgrade1.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="136" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiXnJKsqwFLYqPGKxpsPnTEJ7Q601i95YluCWefQWUPHBk_6z1bKq6vX4w3zAtM_AaA9srtwhQSJG8dUe7WgGAiI0-eHCuhIJZBKhF3ErWDcHQPfQJ0c2eLeXd0wWzZHYHtabmtrh7TswWt/s320/upgrade1.jpg" width="320" /></a></div>
<span style="font-family: Verdana, sans-serif;">In <b>preparation</b></span><span style="font-family: Verdana, sans-serif;"> for the release of </span><span style="font-family: Verdana, sans-serif;"><b>VisNetic MailFlow 5</b></span><span style="font-family: Verdana, sans-serif;">,</span><span style="font-family: Verdana, sans-serif;"> and to help ensure a smooth upgrade, follow these best practices.</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>VisNetic MailFlow 5.0</b> is a significant milestone for Deerfield Communications, introducing many new features and capabilities. For many, the road to MailFlow 5 will begin by upgrading existing VisNetic MailFlow environments. Fortunately, included with the many new features of MailFlow 5 is a simple upgrade path that makes it easy to upgrade from previous MailFlow versions to MailFlow 5. This article provides instructions to help ensure a smooth and seamless upgrade.</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>Software Maintenance</b></span><br />
<span style="font-family: Verdana, sans-serif;">All VisNetic MailFlow customers with <b>current Maintenance Subscriptions</b> are entitled to upgrade to version 5.0 at no extra charge.</span><br />
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<span style="font-family: Verdana, sans-serif;">VisNetic MailFlow customers whose Maintenance Subscription (<i>Upgrade Insurance</i>) has</span><b style="font-family: Verdana, sans-serif;"> lapsed</b><span style="font-family: Verdana, sans-serif;"> will be required to renew their Maintenance prior to upgrading.</span><br />
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<i style="font-family: Verdana, sans-serif;"><b>Not sure of your Maintenance Status?</b></i><span style="font-family: Verdana, sans-serif;"> This is easily determined by logging into MailFlow and going to <i>Administration / General Configuration / Registration</i>. Your Expire date will be displayed.</span><br />
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<span style="font-family: Verdana, sans-serif;">Follow the <a href="https://shop.deerfield.net/purchase/upgrades/vmfupgrade.aspx" target="_blank"><span style="color: blue;"><b>link</b></span></a> to renew or contact </span><a href="http://www.deerfield.net/support/contact/" style="font-family: Verdana, sans-serif;"><b><span style="color: blue;">Deerfield</span></b></a><span style="font-family: Verdana, sans-serif;"> for assistance.</span><br />
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<b style="font-family: Verdana, sans-serif;">Upgrade:</b><br />
<span style="font-family: Verdana, sans-serif;">1. Log into MailFlow as an Admin and disable all <b>Message Sources</b> and <b>Message Destinations</b>.</span><br />
<span style="font-family: Verdana, sans-serif;">2. Perform a <b>full SQL backup</b> of the MailFlow DB from the SQL Management Console. (</span><span style="font-family: Verdana, sans-serif;">Do not use the integrated MailFlow backup for this step)</span><br />
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<span style="font-family: Verdana, sans-serif;">3. <b>Backup</b> the \InboundAttach, \OutboundAttach, \NoteAttach, \Bin and \wwwroot folders. </span><br />
<span style="font-family: Verdana, sans-serif;">4. Export the <b>MailFlow registry</b> (HKLM\Software\Deerfield.com\VisNetic MailFlow)</span><br />
<span style="font-family: Verdana, sans-serif;">Note: 64 bit OS (HKLM\Software\WOW6432Node\Deerfield.com\VisNetic MailFlow)</span><br />
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<span style="font-family: Verdana, sans-serif;">5. <a href="http://ftp.deerfield.net/pub/current/vmfsetup_en.exe"><b><span style="color: blue;">Download</span></b></a> and execute the MailFlow installation setup file. </span><br />
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<span style="font-family: Verdana, sans-serif;">6. Log into MailFlow and verify data consistency.</span><br />
<span style="font-family: Verdana, sans-serif;">7. Once data is verified,<b> enable</b> the Message Sources and Message Destinations.</span><br />
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<b style="font-family: Verdana, sans-serif;">Note:</b><span style="font-family: Verdana, sans-serif;"> The in-place upgrade simply replaces files and upgrades the MailFlow database. The backups and exports are needed only if the upgrade does not complete as expected.</span><br />
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<b style="font-family: Verdana, sans-serif;">If Moving MailFlow To Another Server</b><br />
<span style="font-family: Verdana, sans-serif;">An important factor when </span><b style="font-family: Verdana, sans-serif;">moving MailFlow from one server to another</b><span style="font-family: Verdana, sans-serif;"> is that you make the same drive letter references that MailFlow is presently using available. So if MailFlow is presently installed to D:\MailFlow and the attachments are stored at F:\MailFlow the new server should have an D: and F: drive. The new installation could be done to different drive structures but it unnecessarily complicates the process and introduces potential issues.</span><br />
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<span style="font-family: Verdana, sans-serif;">1. Log into MailFlow as an Admin and disable all </span><b style="font-family: Verdana, sans-serif;">Message Sources</b><span style="font-family: Verdana, sans-serif;"> and </span><b style="font-family: Verdana, sans-serif;">Message Destinations</b><span style="font-family: Verdana, sans-serif;">.</span><br />
<span style="font-family: Verdana, sans-serif;">2. Perform a <b>full SQL backup</b> of the MailFlow DB from the SQL Management Console.</span><br />
<span style="font-family: Verdana, sans-serif;">3. <b>Backup</b> the \InboundAttach, \OutboundAttach, \Backup and \Archive folders.</span><br />
<span style="font-family: Verdana, sans-serif;">4. Backup the <b>MailFlow registry</b> (HKLM\Software\Deerfield.com\VisNetic MailFlow).</span><br />
<span style="font-family: Verdana, sans-serif;">5. Do an in place upgrade from v4.9.2.2 to v5.0.0.0 (<b>coming soon</b>).</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>Note:</b> The in place upgrade simply replaces files and upgrades the MailFlow database.</span><br />
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<span style="font-family: Verdana, sans-serif;">Once the upgrade completes, log into MailFlow and verify data consistency (Tickets, InboundMessages, Attachments, etc.).</span><br />
<span style="font-family: Verdana, sans-serif;">Once data consistency is verified, it's time to migrate.</span><br />
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<span style="font-family: Verdana, sans-serif;">6. Stop the MailFlow Engine Service and set to disabled.</span><br />
<span style="font-family: Verdana, sans-serif;">7. Perform a <b>full SQL backup</b> of the MailFlow database from the SQL Management Console.</span><br />
<span style="font-family: Verdana, sans-serif;">8. Install v5.0 on the new server where the installer will create a new MailFlow db (make sure to install to the same drive and directory structure as the existing server).</span><br />
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<span style="font-family: Verdana, sans-serif;"><b>Note:</b> During the install skip the step that asks if you want to configure MailFlow now (say no).</span><br />
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<span style="font-family: Verdana, sans-serif;">9. Following the install on the new server, log in and verify you can navigate within the system.</span><br />
<span style="font-family: Verdana, sans-serif;">10. Stop the VisNetic MailFlow<b> Engine</b> and <b>WWW</b> publishing services.</span><br />
<span style="font-family: Verdana, sans-serif;">11. <b>Restore</b> the SQL backup made in step 7 on the new database server.</span><br />
<span style="font-family: Verdana, sans-serif;">12. <b>Copy</b> the \InboundAttach, \OutboundAttach, \Backup and \Archive folders backed up in step 3 to the new server to the same directory structure.</span><br />
<span style="font-family: Verdana, sans-serif;">13. <b>Start</b> the VisNetic MailFlow Engine and WWW Processing services on the new server.</span><br />
<span style="font-family: Verdana, sans-serif;">14. Log into MailFlow and verify data consistency.</span><br />
<span style="font-family: Verdana, sans-serif;">15. Once data is verified, <b>enable</b> the Message Sources and Message Destinations.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b>Note:</b> Depending on your mail server configuration you may need to allow the new MailFlow server access through firewall's or as a trusted host, etc.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Contact Deerfield Communications:</span><br />
<span style="font-family: Verdana, sans-serif;">800.599.8856</span><br />
<span style="font-family: Verdana, sans-serif;">989.732.8856</span><br />
<span style="font-family: Verdana, sans-serif;">sales@deerfield.net</span>Unknownnoreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-84126287022621065972013-01-29T12:49:00.000-05:002013-01-29T12:49:40.704-05:00Email Security - In The Cloud<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhkaF5cHHElki3vsrpOyAILEnZ3Ku8DYz0ARoMlxNsAL8QqD1w8mdchWORslmM1wKa-FDA-X6Kw8ezVD3Fzf748Bz-0RkKuSfpFi9-pq2Aqh36xaguPyXjUWWjgW9u7iQP2_wBLNZCa04S/s1600/MX.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="102" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhkaF5cHHElki3vsrpOyAILEnZ3Ku8DYz0ARoMlxNsAL8QqD1w8mdchWORslmM1wKa-FDA-X6Kw8ezVD3Fzf748Bz-0RkKuSfpFi9-pq2Aqh36xaguPyXjUWWjgW9u7iQP2_wBLNZCa04S/s200/MX.png" width="200" /></a></div>
<span style="font-family: Verdana, sans-serif;">It's not uncommon for <strong><a href="http://www.deerfield.net/products/visnetic-mailflow/" target="_blank"><span style="color: black;">VisNetic MailFlow</span></a></strong> customers to contact us seeking ways to help control the amount of unsolicited emails, aka SPAM, from making their way into their MailFlow. VisNetic MailFlow itself does not provide direct spam-fighting features however there are many viable, cost-effective solutions that can help, including the cloud-based service <strong>MXPurify</strong>.</span><br />
<br />
<span style="font-family: Verdana, sans-serif;"><strong>MXPurify</strong> is a new generation of <strong>cloud-based email security</strong>. It’s easier, faster, more accurate, and more flexible. And with 100% Uptime Network, there's no safer solution.</span><br />
<br />
<span style="font-family: Verdana, sans-serif;">By moving your email security to the cloud, you <strong>spare your organization the bandwidth, processor, and storage costs</strong> that must otherwise be dedicated to removing the email you don’t want in the first place. Moreover, you <strong>remove the administrative burden</strong> required to install and maintain a diverse set of in-house email security products.</span><br />
<br />
<span style="font-family: Verdana, sans-serif;"><strong>So how does MXPurify work in a <a href="http://www.deerfield.net/products/visnetic-mailflow/" target="_blank"><span style="color: red;">VisNetic MailFlow</span></a> environment?</strong></span><br />
<br />
<span style="font-family: Verdana, sans-serif;">Once subscribed to the MXPurify service all email destined for your domain will be scoured by the MXPurify servers, providing protection from Spam, Viruses, and imposter Phishing messages. MXPurify deletes the junk, quarantines the questionable, and then releases the good stuff to your mail server. VisNetic MailFlow then collects the clean email from your mail server. </span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVE80rdVKGwbaZlxDcWvRG6ZtnJaZFETn2aSnAHCFKAwjiMCBCz3-X0ZqgZxbdL8zFB8_qDvDGz3z-WniLE4p9fqRMd4LwOby3rPixQLCh58ZdyWvftTq9eZfdhzMJemnzFDnWJ2LHxtO7/s1600/mxpurifyscreen.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: Verdana, sans-serif;"><img border="0" height="188" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVE80rdVKGwbaZlxDcWvRG6ZtnJaZFETn2aSnAHCFKAwjiMCBCz3-X0ZqgZxbdL8zFB8_qDvDGz3z-WniLE4p9fqRMd4LwOby3rPixQLCh58ZdyWvftTq9eZfdhzMJemnzFDnWJ2LHxtO7/s320/mxpurifyscreen.png" width="320" /></span></a></div>
<br />
<span style="font-family: Verdana, sans-serif;">Even with these benefits, many firms are hesitant to give up control of their messaging security infrastructure to a cloud provider. Have a closer look at MXPurify, sign-up for a <strong>30-day free trial</strong> and decide for yourself.</span><br />
<br />
<span style="font-family: Verdana, sans-serif;">Learn more about <a href="http://www.mxpurify.com/" target="_blank"><span style="color: red;"><strong>MXPurify</strong></span></a></span><br />
<br />
<span style="font-family: Verdana, sans-serif;">Sign Up for a <a href="http://mxpurify.com/demo/index.aspx" target="_blank"><span style="color: red;"><strong>Free Trial</strong></span></a></span><br />
<br />
<span style="font-family: Verdana;">Questions? Drop us an email at <a href="mailto:sales@deerfield.net">sales@deerfield.net</a> or call 989.732.8856</span><br />
<br />Unknownnoreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-20454563809930495132013-01-08T15:43:00.000-05:002013-01-08T15:51:32.746-05:00MailFlow Webinar - Super Service Your Customer<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiOZ1wwJx4QcY9QhovKxPVdlS_D1G_SgM3LjQLjSa4AxLw326RtovFgJEMpSm1C9aHBMCkbJT1F9J5J0bkbvvvZSP3LhubmEVUd5fQ2fD1AhOUsO8ZfA98bu2vrtu0LUELkM2XeE5ez7oAg/s1600/webinar2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="91" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiOZ1wwJx4QcY9QhovKxPVdlS_D1G_SgM3LjQLjSa4AxLw326RtovFgJEMpSm1C9aHBMCkbJT1F9J5J0bkbvvvZSP3LhubmEVUd5fQ2fD1AhOUsO8ZfA98bu2vrtu0LUELkM2XeE5ez7oAg/s200/webinar2.jpg" width="200" /></a></div>
<span style="font-family: Verdana, sans-serif;"><b><u>Super Service Your Customer With VisNetic MailFlow</u></b></span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Most organizations understand the importance of providing quality service and support to their customers, but struggle to identify and implement practical, affordable technology that delivers those benefits. VisNetic MailFlow is the easiest and fastest way to provide great customer service.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Join us for the upcoming Webinar <b>"Super Service Your Customer"</b>, and learn how to put an end to the “email madness”. If you’re using email to communicate with customers, partners, vendors, constituents, or colleagues, this is a “must attend”.</span><br />
<br />
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<span style="font-family: Verdana, sans-serif;">Learn how MailFlow can help strengthen opportunities and relationships by helping any organization provide email “super-service”. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<b><span style="font-family: Verdana, sans-serif;">Can you answer the following?</span>
</b><span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">* How do you manage email from customers that are sent to addresses such as sales@ or info@?</span><br />
<span style="font-family: Verdana, sans-serif;">* Who replies to those emails, if anyone?</span><br />
<span style="font-family: Verdana, sans-serif;">* What’s the current status of those email inquiries?</span><br />
<span style="font-family: Verdana, sans-serif;">* If an email gets sent to you but someone else in your company should be responding to it, what do you do?</span><br />
<span style="font-family: Verdana, sans-serif;">* What are customers asking of your company?</span><br />
<span style="font-family: Verdana, sans-serif;">* Are customers receiving the correct answers?</span><br />
<span style="font-family: Verdana, sans-serif;">* How long do email messages remain unanswered (on average)?</span><br />
<span style="font-family: Verdana, sans-serif;">* Who is answering emails efficiently & effectively?</span><br />
<br />
<span style="font-family: Verdana, sans-serif;">If the answers to these questions are unavailable or unclear, then <b>VisNetic MailFlow</b> can help you to get a handle on these (and many other) critical customer relations issues.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">In this webinar we will show you how using VisNetic MailFlow will <b>increase customer satisfaction</b>, <b>improve productivity</b>, <b>efficiency</b>, and <b>flexibility</b>.</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">There is no charge for this event, register today. <b>Space is limited.</b> </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">To learn more about this event please contact the Deerfield Customer Service Department at: 800.599.8856, or email: sales@deerfield.net.</span>Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-37998447884833760272012-12-27T12:38:00.001-05:002012-12-27T12:38:50.541-05:00Email Management – Opportunities and Challenges<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjI3HN9MeDjQRH0Q5UQhKZloAlf3hBEdWkuP8xqTIBz7t8pjNlPQ3dt8IegVVC-nR8rSIaOlR5Ma09_4Tnvz30aNHXM-30G0S0hRIHuCMCfQvYKYCzDoGEqspuVkOV5mb09OjxRdUlsgAVF/s1600/opportunity1.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="150" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjI3HN9MeDjQRH0Q5UQhKZloAlf3hBEdWkuP8xqTIBz7t8pjNlPQ3dt8IegVVC-nR8rSIaOlR5Ma09_4Tnvz30aNHXM-30G0S0hRIHuCMCfQvYKYCzDoGEqspuVkOV5mb09OjxRdUlsgAVF/s200/opportunity1.jpg" width="200" /></a></div>
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<span style="font-family: Verdana, sans-serif;">Organizations are losing business because of poor email management and business practices. Email Management software provides the necessary tools to create a substantial differentiator between competitors and results in immediate ROI. </span><br />
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<span style="font-family: Verdana, sans-serif;">Recent studies indicate that when customers or potential customers contact an online organization, 80% prefer communicating by email over phone and over 50% will not do business with a company if they do not receive an adequate response to their email within 24 hours. The average response time to a customer email inquiry is 72 hours. </span><br />
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<span style="font-family: Verdana, sans-serif;">Most Online organizations communicate regularly with customers and clients by email, but few provide a level of email customer service that satisfies their clientele. While email service standards are low, the benefits of communicating via email are palpable:</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><i><b>Cost</b></i> - an email conversation generally costs 75% less than a phone conversation. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><i><b>Time</b></i> - the time it takes to respond to an email is significantly less than a phone call. Email also allows both the customer and your company representative to multitask, responding to email messages while attending to other matters. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><i><b>History</b></i> - email allows for the easy tracking and retrieval of email conversations, which ensures accountability and allows for organizational benefits derived from the sharing of customer history and knowledge. </span><br />
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<span style="font-family: Verdana, sans-serif;"><b><u>Challenges</u></b> </span><br />
<span style="font-family: Verdana, sans-serif;">Effectively managing email is critical to an organization's ongoing ability to service customers. The customer of today is increasingly familiar with your competitors, and is no longer willing to wait for a business to get back to them. From the moment an email inquiry reaches a company, the clock is ticking. The company must have the capacity to: </span><br />
<ul>
<li><span style="font-family: Verdana, sans-serif;"><i>Answer customer inquiries quickly and efficiently, despite potentially high volumes of email</i></span></li>
<li><span style="font-family: Verdana, sans-serif;"><i>Answer customer inquiries accurately, with information relevant to the customer’s needs</i></span></li>
<li><span style="font-family: Verdana, sans-serif;"><i>Build and sustain lasting relationships with your customers</i></span></li>
</ul>
<span style="font-family: Verdana, sans-serif;">As you research means of managing the opportunities and problems of email communications, you will also find that the successful formula differs considerably from a traditional call-center service. There are new concepts and models which, when used properly, can greatly enhance your online customer service capability. </span><br />
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<span style="font-family: Verdana, sans-serif;"><b>The Problem with Client-based Email</b> </span><br />
<span style="font-family: Verdana, sans-serif;">Traditional email, though widespread in use, fails to provide a framework for efficient and successful customer interaction. In the traditional model, each company representative runs email client software on their workstation for the purpose of interacting directly with customers. In such an environment, email communications are dispersed and isolated, and opportunities to manage, facilitate, and standardize customer interactions are practically non-existent. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Drawbacks include: </span><br />
<ul>
<li><span style="font-family: Verdana, sans-serif;">Very difficult to monitor employee productivity</span></li>
<li><span style="font-family: Verdana, sans-serif;">No ability to intelligently or efficiently distribute employee workload</span></li>
<li><span style="font-family: Verdana, sans-serif;">No centralized store of communications history with customers</span></li>
<li><span style="font-family: Verdana, sans-serif;">Limited system administration potential (backups, archiving, etc.)</span></li>
<li><span style="font-family: Verdana, sans-serif;">Limited ability to increase productivity and training potential via collaboration</span></li>
<li><span style="font-family: Verdana, sans-serif;">No ability to access email systems from remote locations via the web</span></li>
<li><span style="font-family: Verdana, sans-serif;">No centralized store of customer contacts</span></li>
<li><span style="font-family: Verdana, sans-serif;">No ability to report on mail loads in order to refine business processes & operations</span></li>
</ul>
<span style="font-family: Verdana, sans-serif;"><b><u>Email Management Benefits</u></b></span><br />
<span style="font-family: Verdana, sans-serif;">Email management software, especially browser-based solutions that focus on human-to-human interaction as opposed to automated systems, can provide a litany of tools and features designed to allow managers to intelligently and proactively direct the flow of email through their organization. </span><br />
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<span style="font-family: Verdana, sans-serif;"><b><i>Email Routing</i></b> - Email management software can effectively route email correspondence sent to an organization into individual queues. This allows groups of individuals to process messages sent to sales@, info@, support@, and other email inboxes, or the results of web form submissions. Specialized routing rules can be applied to inbound email messages, allowing for intelligent direction and pre-processing of email. </span><br />
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<span style="font-family: Verdana, sans-serif;"><b><i>Centralized Knowledge Base</i></b> - Email management tools can be used to build up a centralized repository of effective answers to common email inquiries. These can then be re-used by employees, providing productivity gains and quality control, as well as facilitating training efforts. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b><i>Incident Tracking</i></b> - All email messages (inbound and outbound) relating to a specific incident are tracked automatically and viewed as a single unit of correspondence. This greatly facilitates customer interaction and personalization potential. It also ensures that email messages are never lost, overlooked, or forgotten. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b><i>Communications History</i></b> - Employees working with email management software have the ability to view the entire history of communications with any customer. This ensures that conversations with customers are always "in context"; the customer won't need to start from scratch each time they contact your organization. </span><br />
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<span style="font-family: Verdana, sans-serif;"><b><i>Notifications</i></b> – Email management software can alert employees and supervisors if email volume becomes unmanageable, a customer replies to one of you’re your messages, a co-worker assigns you a email, or if email response times fail to meet company guidelines. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b><i>Email Policy and Standards</i></b> - Enforce your organization's business rules with email processing features that allow for the application of headers and footers to outbound emails. These can be used to add notices and disclaimers to emails, decreasing liability and increasing standards conformity. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b><i>Reporting and Analysis</i></b> - Email management reporting systems can provide important insights into an organization's communications trends and efficiency. Reports can be used to identify problems early on, before they affect customers. </span><br />
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<span style="font-family: Verdana, sans-serif;"><b><i>Browser-based Access</i></b> - Some email management solutions are accessed by nothing more than a standard web browser, allowing employees to provide superior email customer service from any location that has an Internet connection. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Email management systems can provide an open, shared, and collaborative environment that obviates the need for "big brother" style email monitoring solutions. By providing access to the communications history of employees (based upon security rights), these systems allow management to increase accountability and head off problems early. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><b>Conclusions:</b></span><br />
<ul>
<li><span style="font-family: Verdana, sans-serif;">Most organizations are losing business because their email customer service does not meet their customers' standards. </span></li>
<li><span style="font-family: Verdana, sans-serif;">Isolated email clients, such as Microsoft Outlook, do not provide the necessary functionality to disperse, manage and oversee organizational email. </span></li>
<li><span style="font-family: Verdana, sans-serif;">While customer email service expectations are low, there is a definite opportunity to exceed customers' expectations and create a significant differentiator between yourself and competitors.</span></li>
<li><span style="font-family: Verdana, sans-serif;">Akin to the progression from individual phone lines to a phone distribution tree, Email Management Software automatically routes email to appropriate groups and individuals and ensures quality, timely responses, resulting in vastly improved customer satisfaction and immediate, recognizable ROI.</span></li>
</ul>
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<span style="font-family: Verdana, sans-serif;">Learn More about <a href="http://www.deerfield.net/products/visnetic-mailflow"><b><span style="color: black;">VisNetic MailFlow</span></b></a>, email management customer service software at: </span><br />
<br />Unknownnoreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-43160233996648363962012-12-20T11:49:00.000-05:002012-12-27T11:53:20.319-05:00Happy Holidays!<span id="goog_1855616584"></span><span id="goog_1855616585"></span><br />
<span id="goog_1855616584"></span><span id="goog_1855616585"></span><br />
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<i><span style="font-size: small;"><span style="font-family: "Trebuchet MS",sans-serif;"><span style="color: #6aa84f;">In warm appreciation of your business during the past year, all of us on the </span></span></span></i></div>
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<b><span style="font-size: small;"><span style="font-family: "Trebuchet MS",sans-serif;"><span style="color: #6aa84f;"><span style="color: red;">VisNetic MailFlow 5 Team</span> </span></span></span></b></div>
<div style="text-align: center;">
<i><span style="font-size: small;"><span style="font-family: "Trebuchet MS",sans-serif;"><span style="color: #6aa84f;">wish you a joyous Holiday Season and a successful New Year.</span></span></span></i></div>
<br />Unknownnoreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-89446649413197080692012-11-16T09:36:00.000-05:002012-11-16T09:39:42.914-05:00Check | Check | Check<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXwj3u75hshK05s2avdhcQB6pHPbMr1IuR800tTAOt9qYWURVOR9XrNa7FmgS-InKsJ15Lfc6BochEPOfUK7561O1_Jgm-4qc03VZVrq1IVHku4rxlPK4yZa82out1fdQzwR9gY2FPRuLc/s1600/checkcheck.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="149" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgXwj3u75hshK05s2avdhcQB6pHPbMr1IuR800tTAOt9qYWURVOR9XrNa7FmgS-InKsJ15Lfc6BochEPOfUK7561O1_Jgm-4qc03VZVrq1IVHku4rxlPK4yZa82out1fdQzwR9gY2FPRuLc/s200/checkcheck.jpg" width="200" /></a></div>
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<span style="font-family: Verdana, sans-serif; font-size: large;">Check Check Check</span><br />
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<span style="font-family: Verdana, sans-serif; font-size: large;">Working our way towards the release of <strong>VisNetic MailFlow 5</strong>. </span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" /></a><span style="font-family: Verdana, sans-serif;"><strong>Feature Complete</strong></span><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" /></a><span style="font-family: Verdana, sans-serif;"><strong>Admin & Agent Guide Edits</strong></span><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" /></a><span style="font-family: Verdana, sans-serif;"><strong>Installer and Database Updater Tweaks</strong></span><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" /></a><span style="font-family: Verdana, sans-serif;"><strong>What's New in MailFlow 5 Draft</strong></span><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" /></a><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEha3GENEKZ3Cr2fOJ63mqn2Hy1hvIV0C9-wboSzrf0XSR7ysMGvFJaCkKYpCJJPSey2-eawHGEPXBWUWs0BM2E5EIxW-AoZMbHw73Gsu_jtDqyDPIIUjd36Xp6sBiF-2J1pw1gib1RR4XAd/s1600/check75.gif" /></a><span style="font-family: Verdana, sans-serif;"><strong>Excitement!</strong></span><br />
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<strong><u><span style="font-family: Verdana, sans-serif;">Coming Soon</span></u></strong></div>
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<span style="font-family: Verdana, sans-serif;"><br /></span>Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-59907615403406648632012-10-30T13:24:00.000-04:002012-10-30T13:25:58.332-04:00VisNetic MailFlow 5<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0AkpbmxAu7FD-Ft6Hq1_aFCHt3XEy2h5aIdA2lLI4c865bIAO1k1jzQ5m2_Z4JgN1lwNn27qWUH4xlPnZEUjp0pWApQzTW4hyPbM29XeeYklYLQWVqvjyNIGBo7zF4K_oVIMbq2UcdzO2/s1600/vmf5coloripad.gif" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0AkpbmxAu7FD-Ft6Hq1_aFCHt3XEy2h5aIdA2lLI4c865bIAO1k1jzQ5m2_Z4JgN1lwNn27qWUH4xlPnZEUjp0pWApQzTW4hyPbM29XeeYklYLQWVqvjyNIGBo7zF4K_oVIMbq2UcdzO2/s200/vmf5coloripad.gif" width="200" /></a></div>
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<span style="font-family: Verdana, sans-serif; font-size: large;"><b>VisNetic MailFlow 5.0 Coming Soon!</b></span><br />
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<span style="font-family: Verdana, sans-serif;">We are putting the finishing touches on our most exciting MailFlow release to date!</span><br />
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<span style="font-family: Verdana, sans-serif;">A few hints:</span><br />
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<span style="font-family: Verdana, sans-serif;">VisNetic MailFlow is screaming fast with <b><i>Chrome</i></b>!</span><br />
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<span style="font-family: Verdana, sans-serif;">The only upside when watching my <b><a href="http://www.detroittigers.com/" target="_blank">Detroit Tigers</a></b> lose to the <b><a href="http://sanfrancisco.giants.mlb.com/index.jsp?c_id=sf&sv=1" target="_blank">Giants</a></b> in the World Series was I was able to sit on the couch and reply to MailFlow tickets on my <b>iPad </b>while our pitchers were getting shelled in game one.</span><br />
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<span style="font-family: Verdana, sans-serif;">Lots of cool stuff coming like <b><i>Auto Ticket Actions</i></b>, <b><i>Standard Response</i></b> enhancements, and <b><i>Remote Reply</i></b> options.</span><br />
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<span style="font-family: Verdana, sans-serif;">Did I mention MailFlow is screaming fast with Chrome?</span><br />
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<span style="font-family: Verdana, sans-serif;">Check here for updates and follow us on Twitter.</span><br />
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<span style="font-family: Verdana, sans-serif;"><br /></span>Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.comtag:blogger.com,1999:blog-8777445961903613315.post-29919875246816780422012-08-07T12:20:00.000-04:002013-01-29T12:43:49.204-05:00Email Security - In The Cloud<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhkaF5cHHElki3vsrpOyAILEnZ3Ku8DYz0ARoMlxNsAL8QqD1w8mdchWORslmM1wKa-FDA-X6Kw8ezVD3Fzf748Bz-0RkKuSfpFi9-pq2Aqh36xaguPyXjUWWjgW9u7iQP2_wBLNZCa04S/s1600/MX.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="102" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhkaF5cHHElki3vsrpOyAILEnZ3Ku8DYz0ARoMlxNsAL8QqD1w8mdchWORslmM1wKa-FDA-X6Kw8ezVD3Fzf748Bz-0RkKuSfpFi9-pq2Aqh36xaguPyXjUWWjgW9u7iQP2_wBLNZCa04S/s200/MX.png" width="200" /></a></div>
<span style="font-family: Verdana, sans-serif;">It's not uncommon for <strong><a href="http://www.deerfield.net/products/visnetic-mailflow/" target="_blank"><span style="color: black;">VisNetic MailFlow</span></a></strong> customers to contact us seeking ways to help control the amount of unsolicited emails, aka SPAM, from making their way into their MailFlow. VisNetic MailFlow itself does not provide direct spam-fighting features however there are many viable, cost-effective solutions that can help, including the cloud-based service <strong>MXPurify</strong>.</span><br />
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<span style="font-family: Verdana, sans-serif;"><strong>MXPurify</strong> is a new generation of <strong>cloud-based email security</strong>. It’s easier, faster, more accurate, and more flexible. And with 100% Uptime Network, there's no safer solution.</span><br />
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<span style="font-family: Verdana, sans-serif;">By moving your email security to the cloud, you <strong>spare your organization the bandwidth, processor, and storage costs</strong> that must otherwise be dedicated to removing the email you don’t want in the first place. Moreover, you <strong>remove the administrative burden</strong> required to install and maintain a diverse set of in-house email security products.</span><br />
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<span style="font-family: Verdana, sans-serif;"><strong>So how does MXPurify work in a <a href="http://www.deerfield.net/products/visnetic-mailflow/" target="_blank"><span style="color: red;">VisNetic MailFlow</span></a> environment?</strong></span><br />
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<span style="font-family: Verdana, sans-serif;">Once subscribed to the MXPurify service all email destined for your domain will be scoured by the MXPurify servers, providing protection from Spam, Viruses, and imposter Phishing messages. MXPurify deletes the junk, quarantines the questionable, and then releases the good stuff to your mail server. VisNetic MailFlow then collects the clean email from your mail server. </span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVE80rdVKGwbaZlxDcWvRG6ZtnJaZFETn2aSnAHCFKAwjiMCBCz3-X0ZqgZxbdL8zFB8_qDvDGz3z-WniLE4p9fqRMd4LwOby3rPixQLCh58ZdyWvftTq9eZfdhzMJemnzFDnWJ2LHxtO7/s1600/mxpurifyscreen.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: Verdana, sans-serif;"><img border="0" height="188" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgVE80rdVKGwbaZlxDcWvRG6ZtnJaZFETn2aSnAHCFKAwjiMCBCz3-X0ZqgZxbdL8zFB8_qDvDGz3z-WniLE4p9fqRMd4LwOby3rPixQLCh58ZdyWvftTq9eZfdhzMJemnzFDnWJ2LHxtO7/s320/mxpurifyscreen.png" width="320" /></span></a></div>
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<span style="font-family: Verdana, sans-serif;">Even with these benefits, many firms are hesitant to give up control of their messaging security infrastructure to a cloud provider. Have a closer look at MXPurify, sign-up for a <strong>30-day free trial</strong> and decide for yourself.</span><br />
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<span style="font-family: Verdana, sans-serif;">Learn more about <a href="http://www.mxpurify.com/" target="_blank"><span style="color: red;"><strong>MXPurify</strong></span></a></span><br />
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<span style="font-family: Verdana, sans-serif;">Sign Up for a <a href="http://mxpurify.com/demo/index.aspx" target="_blank"><span style="color: red;"><strong>Free Trial</strong></span></a></span><br />
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<span style="font-family: Verdana;">Questions? Drop us an email at <a href="mailto:sales@deerfield.net">sales@deerfield.net</a> or call 989.732.8856</span><br />
<br />Deerfield Marketinghttp://www.blogger.com/profile/00114165758659409099noreply@blogger.com