VisNetic MailFlow 5.1

Tuesday, October 22, 2013

Deerfield Communications is pleased to announce a new VisNetic MailFlow release!

VisNetic MailFlow 5.1 improves upon the acclaimed MailFlow 5 release which introduced support for the popular Chrome and Safari web browsers and the convenience of managing email from your favorite mail client or mobile device.  

In direct response to customer feedback, and Deerfield’s commitment to continually enhance the software, VisNetic MailFlow 5.1 provides improved system security, Agent usability, and simplified administration.

What’s New in MailFlow 5.1:
  • Improve security by denying Agents the ability to access all or portions of their Preferences
  • Set system level defaults for Close Ticket after Send and Route Replies to Me - also defining which Agent or Group may override the default
  • Agents may now specify their default TicketBox when creating a new Ticket from MyTickets
  • Easily request Read Receipts and Delivery Confirmations when composing an outbound message
  • Improved support for Internet Explorer 10
  • Agents can establish a Ticket double-click default to either expand the Ticket or open in a new window
  • Improved message routing performance and attachment handling
Working examples of these enhanced features may be found in the expanding VisNetic MailFlow Video Library

MailFlow customers with current Maintenance Subscriptions are able to upgrade to version 5.1 at no charge.

Review recommended Back-up procedure prior to upgrade.

A complete list of updates are listed in the VisNetic MailFlow Release Notes

Contact Us if you have any questions, or would like a personal demonstration of these or any MailFlow enhancements.

Google Chrome Update

Thursday, October 3, 2013

VisNetic MailFlow 5 introduced support for both Google Chrome and Apple Safari.   Recently Chrome released an update (v30.0.1599.66 m) that created a column display issue with MailFlow.  Essentially all the columns in the Ticket list collapsed.

MailFlow engineers quickly identified the required update, and corrected the issue.

The issue exists only when using Google Chrome v30.0.1599.66 m. Previous versions of Chrome, and other supported browsers are not impacted, and do not require an update.

Please download the fix HERE.  Extract the listController.jmf file from the zip and on the MailFlow server replace your \wwwroot\javascript\listController.jmf

All VisNetic MailFlow Agents should then fully clear their browser cache.

With the updated file in place, and the browser cache cleared, VisNetic MailFlow should render correctly.

The updated file will be incorporated into the next full release of VisNetic MailFlow (coming very soon...)

Questions?  Contact the Deerfield Support Department.