VisNetic MailFlow on Facebook

Thursday, January 29, 2009

Well, it had to happen - MailFlow now has it's own Facebook page. Feel free to visit, post on the wall, start a forum topic, or upload a favorite photo! We'll be updating the site regularly with info of interest to MailFlow users, and just some random chit chat between us.

In order to access all the cool features of the MailFlow Facebook page (posting to the wall, creating a discussion topic, becoming a fan, etc.), you'll need to sign up for a free Facebook account if you don't already have one. Of course if all you want to do is look first, then browsing the page will work just fine without signing up. But hey - you don't have a Facebook account already, ...what you living under a rock? Facebook is not just for college kids anymore ..

There are a few ways to quickly find the new MailFlow Facebook page:

1. If you an existing Facebook user, then just go to the Deerfield.com Facebook page and select it from the "favorite pages" in the right pane.

2. Just go directly to the VisNetic MailFlow page here.

3. Whether you are a Facebook user or not, you can access it directly from http://mailflow.atfacebook.net/ , and if you need to you can create your new Facebook account there.

Looking forward to seeing you there!


When to Move on From Outlook

Tuesday, January 6, 2009


If you’re receiving 30 or more emails a day, Outlook or any other standard email client is not designed to meet your needs.

Recent studies show that 88% of consumers emailing an online organization expect to receive a response within 24 hours, and 33% say they will not do business with a company if they do not receive a response within an hour of sending their message. Most organizations realize the importance of responsive, professional customer service, yet more often than not they fail to meet their own expectations, or more importantly, their customers. When analyzing why most organizations are not providing quality service via email, you must first look at the tools with which they have to correspond.

As a personal email client, Outlook is an excellent solution to send, receive, and organize individual messages. It also has the lowest learning curve, as company representatives are accustomed to its design and functionality. However, as inbound business email traffic to your organization increases, personal email clients are not equipped to properly route and track messages to meet customer service standards. Automatically routing messages to the appropriate parties or groups, tracking messages and how quickly they are being responded to, alerting executives when messages aren’t responded to in a timely fashion, are all essential functions that are necessary to ensure that business email is being responded to quickly and in accordance with your company guidelines. Personal email clients do not provide this level of functionality.

Email Response Management Systems are designed to remedy these problems, and provide organizations with the essential tools to capitalize on all inbound messages. They are the logical progression from personal email clients to collective business wide email clients, allowing representatives to view all customer history correspondence, create and use standard responses to most frequently asked questions, easily distribute messages to appropriate representatives and more. Administrators proactively route messages to groups and individuals using highly flexible routing criteria (email to or from address, message content, subject line, etc.), are notified if messages aren’t answered in a reasonable time frame, track emails - who answered what and how quickly, report on overall email traffic and individual performance, and much more. Akin to the progression from individual phone lines to a phone distribution tree, Email Response Management Systems automatically route emails to appropriate groups and individuals and ensure quality, timely responses, resulting in vastly improved customer satisfaction and immediate, recognizable ROI.