Welcome to VisNetic MailFlow 6!

Tuesday, July 29, 2014

Deerfield Communications is pleased to announce the availability of VisNetic MailFlow 6.0!

This new release includes many new features requested by our customers and a few we thought you would find useful.

With MailFlow 6 you can monitor the status of other Agents in real time, ensuring an Agent is available to respond to a Ticket before you assign it to them. Easily see who is on vacation, at lunch or out of the office. Agent Status helps you improve your email response time.

Do you frequently work multiple Tickets from a single contact and lose track of each Tickets' status? MailFlow 6 brings the ability to link those tickets together! With Ticket Linking that Ticket status is just a mouse click away.

Tired of typing the same email addresses over and over? Create Contact Groups and simply enter the Group Name in the To: or Cc: field. MailFlow does the rest, entering the email addresses in the appropriate address field automatically.

Have you ever wanted to send a single email message to multiple recipients and create a unique Ticket for each? Introducing MultiMail! Turn your MailFlow into an outbound messaging machine and have the responses to those messages threaded right back into their originating Ticket. With MultiMail and Contact Groups you draft one message with one group as the recipient and MailFlow automatically creates unique messages and tickets for each recipient.

Does your organization typically receive email with attachments? MailFlow 6 can place all message attachments into a single zip file and then add the zip to the message as an attachment. Your agents save time and bandwidth by downloading a single zip instead of each individual message attachment.
MailFlow 6 Includes:
  • • Ticket Linking
  • • MultiMail
  • • Contact Groups
  • • Agent Status
  • • Ticket Assignment based on Agent Status
  • • Inbound Message Attachment Zipping
  • • Multi Attachment Upload
  • • Multi Server Licensing
  • • And More...

Need assistance upgrading your MailFlow to version 6? Check out our Installation/Upgrade/Migration Support Agreement.

Use these MailFlow links to quickly get to the information you need.

WebSite
Download
Purchase / Upgrade Users / Renew Maintenance
Technical Support

Let us know if you have any questions, and Welcome to MailFlow 6!

VisNetic MailFlow Update

Monday, February 24, 2014


Deerfield Communications announces another minor release of VisNetic MailFlow, version 5.1.0.3.

This minor release addresses the following issues:

  • Feature Enhancement: Added support for blank To: as long as valid Cc: or Bcc: in message composition windows
  • Feature Enhancement: Added To: Undisclosed Recipients header if no valid To: or Cc: addresses in outbound message
  • Resolved Defect: Fixed issue where Preferences Signature Security was not functional
  • Resolved Defect: Fixed issue where Report Ticket History by TicketCategory would throw a SQL error
  • Resolved Defect: Fixed issue where non Admin Agents could not delete signatures they created
  • Resolved Defect: Fixed issue where saving Group Signature in non Internet Explorer browser would throw javascript error
  • Resolved Defect: Fixed issue where Default Signature for Ticket Category would not be inserted into message composition window
  • Resolved Defect: Fixed issue where TicketBox Auto Action set to Delete Ticket would continuously perform the delete action on each Ticket
  • Resolved Defect: Fixed issue where Deleted Tickets would not show the correct Ticket State in Ticket Search Results
  • Resolved Defect: Fixed issue where forwarded message did not include CC addresses in the Original Message header
All VisNetic MailFlow installations with current Maintenance may update to this release at no cost.

Contact Deerfield Communications Customer Service if you have questions about the status of your VisNetic MailFlow Maintenance.

This latest VisNetic MailFlow release may be downloaded: HERE

VisNetic MailFlow Minor Update

Monday, February 10, 2014


Deerfield Communications announces the release of VisNetic MailFlow 5.1.0.2.

This minor "Bug Fix" release addresses the following issues:

  • Fixed issue where message composition print in Chrome and Safari browsers was blank
  • Fixed issue where printing message with wide image or table would crop message text
  • Fixed issue where editing TicketBox or Custom Routing Rule in IE 8 would cause javascript error
  • Fixed issue where saving Agent Preferences Agent Views, TicketBoxes or My Folders would not update left menu
  • Fixed issue where copying an InboundMessage from a Ticket to a new Ticket would break the From: email address of the message
All VisNetic MailFlow installations with current Maintenance may update to this release at no cost.

Contact Deerfield Communications Customer Service if you have questions about the status of your VisNetic MailFlow Maintenance.

This latest VisNetic MailFlow release may be downloaded: HERE