MailFlow V3.8.1 to Offer Improved Reporting

Friday, October 24, 2008

We're planning on releasing an minor VisNetic MailFlow (V3.8.1) GA build in the near future that will feature some new pre-defined reports, and a couple of under the hood bug fixes.

The reporting features were added in direct response to the needs of our customers. New reports available in MailFlow V3.8.1 include Open Tickets, which will allow you to view the status of all the open tickets in MailFlow by ticketbox, owner, or category, over a specific time period. The new Ticket Count Summary report will show you (again, for a specific time period) the number of tickets open and closed also by ticketbox, owner, or category. The final new report added is the TicketBox Details report that provides information (on a per ticketbox basis) the number of tickets open and closed, the closed percentage (a measure of efficiency) and what agent "owns" them.

The best way to get a look at the new reporting feature are to visit our online live demo system and set up an account. Once you are logged into MaiFlow, select the "reporting" tab in the left pane and select the new report you wish to view.