VisNetic MailFlow v4.8

Friday, April 15, 2011 is pleased to announce the availability of VisNetic MailFlow 4.8!

This is a significant, recommended upgrade for all VisNetic MailFlow users. New features and enhancements include:

Default Signature per TicketBox and TicketCategory
Agents and Groups may now define default signatures for TicketBoxes and Ticket Categories. This enhancement provides the Agent a more efficient workflow, eliminating the need to change signatures based on originating TicketBox. Great for Agents monitoring multiple TicketBoxes, or Multi-Domain organizations.

Inline Image Support
Providing customers step by step instruction, complete with visuals has never been easier in MailFlow. MailFlow 4.8 provides an Agent the ability to insert images directly into the body of an outbound message.

Enhanced Message Search
MailFlow's extensive search capabilities are enhanced with the ability to search on the Subject of a message.

Merge Tickets
Combine multiple Tickets into an existing Ticket. If you receive multiple Tickets about the same incident you now have the ability to merge these Tickets, combining all the Tickets into one request keeping only one open Ticket to reply to.

Improved Attachment Control
Eliminate uncertainty, not sure if you included the correct attachment? Open attachments after they have been attached to the message and uploaded to the server.

DOWNLOAD VisNetic MailFlow v4.8.

REGISTER for a personal demonstration.

Installing VisNetic MailFlow

Monday, April 11, 2011

So you've heard all these great things about VisNetic MailFlow, and how it can help manage your customer service email, and you would like to give it a try. The first question is "How difficult is it to install?" The answer to that question requires a bit of qualification.

It's important to keep in mind VisNetic MailFlow is Server based software, meaning it must be installed on a computer that can be accessed by the customer service agents who will be using it. MailFlow is not like the latest smartphone app you download from your favorite app store and within minutes you're playing the latest version of Angry Birds. There is a little more to installing MailFlow than that...

The computer MailFlow will be installed on must meet minimum System Requirements. With that in mind I've created a short video describing the install step-by-step. In as little as 10 minutes you can have email flowing in and out of MailFlow.

Have questions? Drop us an email at or give us a call at 989.732.8856. We can arrange a Personal Demonstration to help put it all together.