VisNetic MailFlow v4.8

Friday, April 15, 2011 is pleased to announce the availability of VisNetic MailFlow 4.8!

This is a significant, recommended upgrade for all VisNetic MailFlow users. New features and enhancements include:

Default Signature per TicketBox and TicketCategory
Agents and Groups may now define default signatures for TicketBoxes and Ticket Categories. This enhancement provides the Agent a more efficient workflow, eliminating the need to change signatures based on originating TicketBox. Great for Agents monitoring multiple TicketBoxes, or Multi-Domain organizations.

Inline Image Support
Providing customers step by step instruction, complete with visuals has never been easier in MailFlow. MailFlow 4.8 provides an Agent the ability to insert images directly into the body of an outbound message.

Enhanced Message Search
MailFlow's extensive search capabilities are enhanced with the ability to search on the Subject of a message.

Merge Tickets
Combine multiple Tickets into an existing Ticket. If you receive multiple Tickets about the same incident you now have the ability to merge these Tickets, combining all the Tickets into one request keeping only one open Ticket to reply to.

Improved Attachment Control
Eliminate uncertainty, not sure if you included the correct attachment? Open attachments after they have been attached to the message and uploaded to the server.

DOWNLOAD VisNetic MailFlow v4.8.

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