A "Crash Course" on Customer Service

Wednesday, May 30, 2012

The 10 most important words:
"I apologize for our mistake. Let me make it right."

The 9 most important words:
"Thank you for your business. Please come back again."

The 8 most important words:
"I'm not sure, but I will find out."

The 7 most important words:
"What else can I do for you?"

The 6 most important words:
"What is most convenient for you?"

The 5 most important words:
"How may I serve you?"

The 4 most important words:
"How did we do?"

The 3 most important words:
"Glad you're here!"

The 2 most important words:
"Thank you."

The MOST important word:

Remember: You'll never be able to satisfy EVERY need and request. But if customers perceive that an honest effort is being made on their behalf, you'll please most of the people most of the time.

VisNetic MailFlow provides a strong foundation for managing organizational email correspondence, improving service potential where it matters most -- at the point of customer contact.  The system provides:

- Powerful email routing and workflow processing
- Centralized library of standard responses
- Automatic generation and tracking of service incidents
- Comprehensive reporting and analysis
- Access to customer communications history
- An intuitive, familiar web-based interface
- Security provisions
- Integrated logging, alerting, and reporting

Register for a no-obligation online VisNetic MailFlow demonstration. Register

Contact us to learn more.