Why Email Management?

Friday, June 1, 2012

Does sales@yourcompany.com or support@yourcompany.com redirect to you?  These customer emails shouldn’t be owned by just you...

Do any of these scenarios sound familiar?

  • You and a co-worker take care of all emails coming into a single Inbox and recently realized the both of you have been answering the same emails. After comparing notes you discover many customers were given different answers. Not only unprofessional but an inefficient use of resources.
  • All of your email dumps into a single Inbox; you spend valuable time all day, every day, forwarding messages to co-workers to answer.
  • Important sales email goes unnoticed for days because your partner forgot to check his email while out of town.
  • Your co-worker is out sick.  You need an important email exchange that is only on her computer.  The client can’t wait while you try to track down the password; instead they go to a competitor.

If this is you – you need VisNetic MailFlow!

VisNetic MailFlow is focused solely on the management of customer email. The framework is intuitive in design, so as to humanize the relationship between the customer care agent and the customer. This one-to-one relationship emulates the interactive nature of chat and voice within an email message conversation.

Similar to a phone systems routing of phone calls, VisNetic MailFlow automatically routes customer email messages to the appropriate customer care agent.

Never again will you shuffle email from one Inbox box to another, miss an important message, or suffer from the “I got it, you take it” type of mistake.  

We invite you to experience VisNetic MailFlow.  Schedule a personal demonstration.