Enable VOIP in VisNetic MailFlow

Sunday, September 14, 2008

With the upcoming release of MailFlow V3.8, Kevin Fortune - Deerfield.com technician has created the following guides for successfully integrating the 3CX IP PBX Telephony server, with MailFlow creating a complete email / telephone customer service solution. This is 1 of 3:

To Enable Voice Over IP (VOIP) in VisNetic MailFlow, follow these steps:

  1. Log into VisNetic MailFlow as an Administrator
  2. Click on the Administration button on the lower left hand corner
  3. Expand Voice Over IP (VOIP)
  4. Click on Settings
  5. Check Enabled under VOIP Integration


Now that VOIP Integration is enabled, we need to configure the VOIP Server information.

  1. Click on Servers on the Left Hand side under Voice Over IP (VOIP)
  2. Click New
  3. Enter in a Description for this VOIP Server
  4. Specify for this VOIP Server to be Enabled
  5. Next you can specify whether you want this VOIP server to be the Default VOIP Server that MailFlow uses
  6. Next specify the Server Type. Currently only 3CX is a supported VOIP Server
  7. Now enter in the Hostname of the VOIP server
  8. Finally enter in the Port the VOIP server is listening on. With 3CX, by Default this is port 5481


Now that the VOIP Server is specified, dialing rules must be configured for the VOIP Server:
  1. Click on the VOIP Server that we just created
  2. In the Lower portion of the screen you will now see Dialing Codes Click New
  3. Enter a Description for this Dialing Rule
  4. Specify for this Dialing Code to be Enabled
  5. Specify whether this Dialing Code should be the Default Dialing Code that MailFlow uses
  6. Now Specify the Dialing Code itself. When dealing with 3CX this will relate to the Outbound Rules you create.